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Hosting From HELL - Hudson Valley Hosting
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Hosting From HELL - Hudson Valley Hosting

mansoormansoor Member
edited June 27 in Reviews

If you hate someone then one really good revenge idea would be to refer them to Hudson Valley Hosting. Let them get screwed really badly by Nick and his team. In my 15 years of running a hosting business I have never come across a more pathetic and incompetent hosting like HVH. I can't even believe they are in business and LEB/LET admins let them advertise their services. Maybe its because they pay for banner advertising.

I started hosting with them back in Feb and since the beginning the service has been choppy every week something of the other stopped working, sometimes the web service, sometimes the email service would just clog and when they would resume service, you would lose all past emails that were sent. Its like they would just delete the whole queue. Then last month they start having issues with their DB. Sites started going down two to three times a day and each time it was for 4-5 hours. Whenever I would contact them, they were clueless that all sites (I mean all customers sites, not just my sites) would be down. I tried to make backups but those attempts failed because even when I downloaded the fullback or home directory backup, it would skip the mySQL DB backups. Nothing would download. I figured that they are trying to fix the DB that is why I am not able to download. This went on for four days and finally on the fourth day the server completely tanked. All my customer sites were down for 5 days. Yes, five full days. During those five full days, I rec’d the most pathetic support. I would ask them what is going on and the response every time would be “I'm actively reviewing your support request and will get back to you as quickly as possible with more details.”. This would be response no matter what question I asked over the course of five days. My question could be, what is the ETA, answer would “I'm actively reviewing your support request and will get back to you as quickly as possible with more details.”. What time of day it is today and the answer would be “I'm actively reviewing your support request and will get back to you as quickly as possible with more details.” By the third day I understood that they are just a mickey mouse hosting company and I am screwed here is the chat on the support ticket for all to see my pain

========================================

Mansoor Client (05/29/2017 23:50) Still not working. Mysql is down

========================================

Peter EvansStaff (05/29/2017 23:56) Mansoor,

May I know domain name please?

========================================

Mansoor Client (06/01/2017 05:38 All websites have stopped working again. "Error establishing a database connection". What is going on guys?

========================================

Luis H Staff (06/01/2017 12:19) Hello Mansoor,

As due to MySQL is down we can't generate the database backups to migrate the websites.We'll need to wait till issue gets resolved.

Also we are setting a fresh server as we speak and migrate all the websites once MySQL on current servers gets backup.

Until then your patience is highly appreciated.

========================================

Mansoor Client 06/01/2017 11:54 Any update folks. I just got off the phone with a really pissed off customer since he is running adwords and his business depends on the site being up.

========================================

Alton H Staff 06/01/2017 16:25 Mansoor,

I sincerely apologize for that. However, we do not have exact ETA. We will keep you posted in ticket till your patience is highly appreciated.

========================================

Mansoor Client (06/01/2017 21:37) Hi Folks,

I am appreciate your understanding but I think the whole day is over. Its been more than 12 hours. At this point I do need some ETA. What exactly is being done to restore the sites? If my SQL DB is lost than its lost. Need to recover for backup or something and get things going.

Please let me know more than no ETA.

Thanks.

========================================

Alton H Staff (06/01/2017 21:51) Hello Mansoor,

I'm actively reviewing your support request and will get back to you as quickly as possible with more details.

========================================

Mansoor Client (06/01/2017 23:23) Guys, I need a response. What is the plan? Can I get backup of all my sites even if it is a day or two old. I need to migrate my customers. No ETA after three days is totally unacceptable. Just keep on replying me with "We are actively working" is no longer enough. I need to know what is being done. What is the plan. What are the timelines

========================================

Peter Evans Staff (06/01/2017 23:33) Mansoor,

Can you please provide us domain name list? So we can check backup and migrate your reseller account on different node.

========================================

Mansoor Client (06/01/2017 23:41) Oh Boy, I don't even know all the domains being hosted on Hudson. I can't get into WHM anymore either. At least this morning I could get in there. I should have copied the list. Arghh!

I have about 60 domains hosted. Just to a name a few would be

Peter Evans Staff (06/01/2017 23:51) Hello Mansoor,

I'm actively reviewing your support request and will get back to you as quickly as possible with more details.

========================================

Mansoor Client (06/02/2017 02:06) Hi Guys,

Can you please let me know what are you doing?

1) Are you restoring all my sites on a different server or just the ones I listed? 2) What is the plan for the DNS. Do you need to me change any name server, etc 3) Is the IP Address going to change? 4) When do we expect the restore/migration to be complete. I cannot handle calls first thing in the morning from clients who have been super pissed all day so just trying to get ahead of things.

Thanks.

========================================

Peter Evans Staff (06/02/2017 04:02) Mansoor,

We are restoring all accounts. We will update you when this is done.

========================================

Mansoor Client (06/02/2017 05:40) Hi Guys,

I am sorry to keep nagging you but you can probably understand my dilemma. This is the fourth day of sites being down and I have some very unhappy customers. I can't even seem to get backups from you guys so that I may migrate them to another host or something. I cannot keep telling my clients no ETA, we are working on it.

If the total data is 3.2TB I am sure lot of other customers are being impacted by this outage. Can you please at least post a status page or a blog page where you can providing hourly updates as to what is going on. If you are doing a restore, what percantage it is at. How are things looking. So at least your customers have some visibility and you don't have to respond to multiple tickets about the same issue.

Thanks.

========================================

Rahul LStaff (06/02/2017 07:33) Hello Mansoor,

We apologize to you for this inconvenience caused. The account restoration process is still going on and we will update you once its done. Please standby for further updates

========================================

Mansoor Client (06/02/2017 10:39) Please do not put me out of business guys. Please for the love of God, just give me a copy of my sites (backups) so I can go to another host. This will completely shut down my business. Six of my customers have already sent me a written request to cancel their hosting and provide them with backups. Why are you doing this? All I am asking respectfully is for my backups. Please help me out. Please do not send me an email to be patient and wait for further updates. Please please give me my backup Nick.

========================================

Mansoor Client (06/02/2017 16:08) The day is almost ending now. This is the fourth day.

Any update, any ETA?

========================================

Mansoor Client (06/02/2017 17:24) Hi Guys,

I think I have already begged and pleaded just to get a backup of my sites. I am willing to pay to get the backup so please let me know if you want to charge me for your efforts to provide me with a backup. I have heard every curse word since morning from my customers and I don't know even know what to do. I am not a bad person, I swear. Why are you doing this to me? Did I do something wrong to you? Please at least answer.

========================================

Luis HStaff (06/02/2017 17:48) Hello Mansoor,

You can find all the backups for your websites on following URL.

http://192.227.225.42/samsofthbackup/

========================================

Mansoor Client (06/02/2017 18:25) Hi Luis,

None of those backups belong to my customers or resold accounts. I think you have my account confused with someone else.

(NOTE: Whoever owns Sam Soft Tech, if you are on this forum and need your backups, please contact me. I have cpanel backup which includes all your clients data and emails and can provide you a copy. These incompetent people gave me all your files)

========================================

Luis HStaff (06/02/2017 18:28) Hello Mansoor,

My apologies.

Please hold on.

========================================

Mansoor Client (06/02/2017 20:26) Hi Luis,

Any update on my backups please

========================================

Luis HStaff (06/02/2017 20:51) Hello Mansoor,

There are around 60 websites it will take some time as we need to move each backup manually.

========================================

Mansoor Client (06/02/2017 21:14) Ok.. Thank you.

========================================

Luis HStaff (06/02/2017 21:25) Hello Mansoor,

Technicians are migrating this system to a brand new server due to the hardware issues that have caused the old titanium to blow up.

No ETA as there is over 3TB's in data but we are hoping this will be completed within next 12 hours.

========================================

Peter EvansStaff (06/03/2017 03:02) Mansoor,

Your domains should be online now. Please verify. Mansoor Client (06/03/2017 05:18) I don't think any one of them is back up? I can't login to cpanel or whm either? What IP are they supposed to be on under?

========================================

Luis HStaff (06/03/2017 06:39) Hello Mansoor,

I'm actively reviewing your support request and will get back to you as quickly as possible with more data

========================================

Mansoor Client (06/03/2017 13:23) These three domains are missing their DB:

Redacted the domains due to customer privacy

In the end folks, they never provided me with backup, three DB’s with customer data were completely lost. The moment their servers came up, I immediately took backups and migrated my customers to another host and that host on LET was awesome and restored all 64 accounts immediately and free of charge.

Here is the sucky part, 6 of my customers did not use my DNS servers so migrating them was a bit difficult. While I was in the process of trying to get their DNS entries modified so I could migrate, their crappy service still continued to go down constantly and today lo’ behold, they have been down for more than 12 hours already. All I get back for my support tickets is that we are actively reviewing your support request. They have screwed up things so badly that wrong websites are being served for different URLS. Its messing up SEO because instead of showing as down, they are actually serving Mechanical Engineering website that belongs to another customer for a customer who runs a Fencing Business. We have had to shutdown the adwords campaign. I have asked them to at least stop the services so the SEO does not get impacted and wrong info does not get into Google index and of course get the response “We are actively reviewing your support request”. Except for two sites now left, I have migrated all the other sites to different host. These two sites had data updated since the last backup I made so I am now once again at their mercy to sort things out. Pretty sure I am screwed again based on the lack of response. Many of you might ask, why did I not backup the 6 sites regularly while I wait to migrate. I did backup every 24 hours but guess what Hudson Valley managed to screw me on that too. The Cpanel backups I was downloading and backing up daily are all missing the mySQL database. Apparently, they detached the MYSQL from my cpanel account somehow when they tried to fix the original MYSQL errors 2 weeks ago so now I got no Mysql DBs. Argghh!

And here is the best part, watch @Nick respond to this thread by saying, “We do not discuss support requests on public forums”. Nick, I give you full permission to discuss my support thread publicly and the misery you put me through and the six customers you have costed me and how your support team cannot even tell their own head from their ass and the only thing they can do is reply back with “I am actively reviewing your support ticket”. Let’s discuss why you refuse to tweet about downtime or post something on your website, even if its in secure area about network/server issues and provide updated information instead for five days you want customers to come to you on support tickets and beg for updates. How you have no audacity to apologize for data loss or fix things. Ticket #151245 & Ticket #319240.

I asked your team five different times if they did some restore on the accounts and each time they said no but they LIED because all off a sudden the 64 accounts I deleted 9 days ago appeared in my WHM so you guys restored and the data goes back to 9 days ago. The six websites that were remaining to be migrated have all gone back 9 days in time and Peter keeps saying he is looking into it. Its been 71 hours. Each time I follow up (4 hours interval) it’s the same BS, we are actively reviewing your support ticket and four hours later please check now. Check what now? What did you fix? Sites are still down. Change the host entry and test it yourself and the replay will be back again, we are actively reviewing your support ticket and four hours later please check now

BEWARE folks. Want to lose customers and your mind than go with Hudson Valley Hosting (The hosting company from HELL)

Thanked by 1___
«1

Comments

  • cassacassa Member, Provider

    yes.

    ik moet poepen

  • jarlandjarland Administrator

    I can't even believe they are in business and LEB/LET admins let them advertise their services. Maybe its because they pay for banner advertising.

    Nobody makes me do anything. I don't get the ad money, colocrossing does. We don't filter providers based on quality, that's up to you. If you order, pay, get a provisioning email eventually, and can log in at any point not long after that, not our territory anymore.

    Always shop smart. Ask others for opinions, read reviews, etc.

    Thanked by 1time4vps
  • advariskadvarisk Member

    Shouldn't this be in the Outages or Reviews section?

  • time4vpstime4vps Member, Provider
    edited June 27

    -- Boy, boy do you feel it?

    -- No... no, what is it?

    -- Drama... the drama is coming...

    Time4VPS - time for your personal server

  • mansoormansoor Member

    @advarisk said: Shouldn't this be in the Outages or Reviews section?

    Moved it to Reviews

  • NekkiNekki Member

    I remember when HVH were decent.

    'Nekki can not stand behind the penis' - Shc on Hostloc

    Thanked by 1Kris
  • jarlandjarland Administrator

    @Nekki said: I remember when HVH were decent.

    image

    Thanked by 1brueggus
  • NekkiNekki Member

    @jarland said:

    @Nekki said: I remember when HVH were decent.

    image

    I was stupidly excited when on my first trip to the US I walked into a bodega and they sold those Milano cookies.

    'Nekki can not stand behind the penis' - Shc on Hostloc

  • SadySady Member

    This is a good example of why you should also test your backups periodically.

    P.S I've a dirty cheap cPanel VPS from HVH which costs less than a normal cPanel license itself and is running solid for more than an year now.

    I don't have any relation/affiliation with any LET Host, All of my comments are my own
    Simple bash script to clean compromised wordpress site [cPanel/WHM specified]

  • brueggusbrueggus Member

    Hello @mansoor,

    I'm actively reviewing your support request and will get back to you as quickly as possible with more details.

  • corbpiecorbpie Member

    They reek of oversoldness

    grape

  • NickNick Administrator
    edited June 27

    Sorry to hear about your issues on the old titanium reseller machine (the shared server you were on that exploded), as you are aware the machine failed us and the old outdated backup system wasn't much help either. You aren't the only reseller that was effected by this sadly.

    The courtesy backup system is under review and we apologize for any inconvenience. We try the best we can with what we have to work with as a low end host and wish you the best of luck. The staff member that gave you the wrong backup has been made aware of this situation and spoken with to ensure the same mistake does not occur, again we are sorry about that as well...

    I see a refund was already issued by our staff and do not hesitate to reach out to me directly via a PM on here or anything of the sort should you need any further assistance from myself.

    tldr: Apologies you were effected by our outage and and all the other issues that followed, we are reviewing our systems in place to ensure other customers don't share the same experience you faced.

    Sady said: This is a good example of why you should also test your backups periodically.
    P.S I've a dirty cheap cPanel VPS from HVH which costs less than a normal cPanel license itself and is running solid for more than an year now.

    I could not agree more, we do our best to keep backups in place (obviously we had issues here with titainium and all this data with the automated setup).

    Glad to hear it, like I said we do what we can and are happy to hear your dirty cheap managed VPS works flawlessly :)

  • FalzoFalzo Member

    Sady said: This is a good example of why you should also test your backups periodically.

    +1000!

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  • ClouviderClouvider Member, Provider

    The OP is a wall of text very hard to read trough in the morning rush hour. TL;DR anyone please ?

    Clouvider Leading UK Cloud Hosting solution provider || UK Dedicated Servers Sale || Tasty KVM Slices || Latest LET Offer

    Web hosting in Cloud | SSD & SAS True Cloud VPS on OnApp | Private Cloud | Dedicated Servers | Colocation | Managed Services

  • RhysRhys Member

    @Clouvider said: The OP is a wall of text very hard to read trough in the morning rush hour. TL;DR anyone please ?

    BIG BOLD FONT MAN ANGRY AT HOST

    I recommend hosting at anyNode

  • AnthonySmithAnthonySmith Member, Provider

    @Clouvider said: The OP is a wall of text very hard to read trough in the morning rush hour. TL;DR anyone please ?

    HVH server died.

    OP had no backups.

    HVH do not backup customer data effectively on cPanel.

    HVH support were as good as ever.

    HVH gave the OP someone else's data.

    HVH apologised.

  • rivermiguerivermigue Member, Provider

    Those replies from support reminds me of supportmonks outsourced services lol. Same script as always and sometimes incoherent

    Att. Miguel Rivera TempleServers.com Debian WebHosting | Nginx | Apache | Daily backups
    KVM and OpenVZ virtualization in Germany and Canada. A registered trademark of Breinz S.A de C.V NIT: 0614-051216-105-5

  • time4vpstime4vps Member, Provider

    AnthonySmith said: HVH gave the OP someone else's data.

    This part was epic.

    Time4VPS - time for your personal server

    Thanked by 2dedipromo vedran
  • DigitalFyreDigitalFyre Member, Provider

    I think I'm going to need 2x the amount of coffee after reading this post :D

    Thanked by 1Clouvider
  • RadiRadi Member, Provider

    Get hosting - make a contract with the devil.

    Plan 1 - 1 human soul

    Plan 2 - 2 human souls

    Plan 3 - 3 human souls

    Plan Unlimited - All human souls in your family

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  • alexnjhalexnjh Member
    edited June 27

    Firstly choosing HvH for production is already bad.

    If your selling services and got no own off site backups its on you.

    HVH is a budget service and if your clients is so important why not get a dedi, atleast you have more control over it.

    That being said giving wrong data indeed is a major error on HVH.

    Typical guy alexneo.net

    Peering AS135103

  • NickNick Administrator

    alexnjh said: That being said giving wrong data indeed is a major error on HVH.

    It sure was, as mentioned taking the corrective measures to ensure our technicians do not make that same mistake again!

  • Having been with HVH for quite a few years and I am satisfied with their VPS services so far. High uptime and decent customer support. I have not ever used their shared hosting plans though.

    PM me if you would like to apply for Chase Freedom/Freedom Unlimited/Sapphire Preferred cards; I will pay you $50 for each successful application via my referral.

  • NickNick Administrator

    dedipromo said: Having been with HVH for quite a few years and I am satisfied with their VPS services so far. High uptime and decent customer support. I have not ever used their shared hosting plans though.

    Thank you for the positive feedback, we do the best we can!

  • mansoormansoor Member

    @Rhys said:

    @Clouvider said: The OP is a wall of text very hard to read trough in the morning rush hour. TL;DR

    anyone please ?

    BIG BOLD FONT MAN ANGRY AT HOST

    I did not use any bold font. In fact I pasted the whole article in Notepad and than did a cut and paste on LET but it keeps making part of the post bold.

    @jarland, why does it keep doing that. Even on the LET editor, I selected all text and checked and unchecked bold to clear the bold font but it still ends up making some parts bold on its own.

  • NickNick Administrator

    mansoor said: @jarland, why does it keep doing that. Even on the LET editor, I selected all text and checked and unchecked bold to clear the bold font but it still ends up making some parts bold on its own.

    Sadly this is a known issue here we plan to have squashed relatively soon after some well needed/overdue updates.

  • teamaccteamacc Member

    @mansoor said:

    BIG BOLD FONT MAN ANGRY AT HOST

    Yo mama so fat each of her butt-cheeks has its own /8.

    Thanked by 1Aidan
  • raindog308raindog308 Moderator

    @Nick said:

    mansoor said: @jarland, why does it keep doing that. Even on the LET editor, I selected all text and checked and unchecked bold to clear the bold font but it still ends up making some parts bold on its own.

    Sadly this is a known issue here we plan to have squashed relatively soon after some well needed/overdue updates.

    Actually I don't think this is a bug but rather normal Markdown effects. When you put a line of equal signs, Markdown interprets that as you wanting to style the text as a header. You'll notice it's not just bold but rather bold + bigger font (a header).

    All of the big bold lines above is followed by a row of equals signs.

    Here's a screen shot of the raw post to show what I mean

    image

    My Advice: VPS Advice

    For LET support, please click here.

    Thanked by 1vedran
  • NickNick Administrator

    raindog308 said: @Nick said:

    mansoor said: @jarland, why does it keep doing that. Even on the LET editor, I selected all text and checked and unchecked bold to clear the bold font but it still ends up making some parts bold on its own.

    Sadly this is a known issue here we plan to have squashed relatively soon after some well needed/overdue updates.

    Actually I don't think this is a bug but rather normal Markdown effects. When you put a line of equal signs, Markdown interprets that as you wanting to style the text as a header. You'll notice it's not just bold but rather bold + bigger font (a header).

    All of the big bold lines above is followed by a row of equals signs.

    Here's a screen shot of the raw post to show what I mean

    >

    Good find!

  • mansoormansoor Member

    @raindog308 said:

    @Nick said:

    mansoor said: @jarland, why does it keep doing that. Even on the LET editor, I selected all text and checked and unchecked bold to clear the bold font but it still ends up making some parts bold on its own.

    Sadly this is a known issue here we plan to have squashed relatively soon after some well needed/overdue updates.

    Actually I don't think this is a bug but rather normal Markdown effects. When you put a line of equal signs, Markdown interprets that as you wanting to style the text as a header. You'll notice it's not just bold but rather bold + bigger font (a header).

    All of the big bold lines above is followed by a row of equals signs.

    Here's a screen shot of the raw post to show what I mean

    image

    Thank you very much for pointing that out. I have fixed it and now it looks normal.

  • mansoormansoor Member
    edited June 27

    @Nick said: Sorry to hear about your issues on the old titanium reseller machine (the shared server you were on that exploded), as you are aware the machine failed us and the old outdated backup system wasn't much help either. You aren't the only reseller that was effected by this sadly.

    The courtesy backup system is under review and we apologize for any inconvenience. We try the best we can with what we have to work with as a low end host and wish you the best of luck. The staff member that gave you the wrong backup has been made aware of this situation and spoken with to ensure the same mistake does not occur, again we are sorry about that as well...

    I see a refund was already issued by our staff and do not hesitate to reach out to me directly via a PM on here or anything of the sort should you need any further assistance from myself.

    tldr: Apologies you were effected by our outage and and all the other issues that followed, we are reviewing our systems in place to ensure other customers don't share the same experience you faced.

    Sady said: This is a good example of why you should also test your backups periodically.
    P.S I've a dirty cheap cPanel VPS from HVH which costs less than a normal cPanel license itself and is running solid for more than an year now.

    I could not agree more, we do our best to keep backups in place (obviously we had issues here with titainium and all this data with the automated setup).

    Glad to hear it, like I said we do what we can and are happy to hear your dirty cheap managed VPS works flawlessly :)

    @Nick, I think you missed the whole point of the post

    1) I could care less about the $18.00 refund for the remainder of the service, its the 6 clients I lost because of the 5 days of continuous downtime

    2) Crap happens and I understand but your support departments constant refusal to be upfront and tell me what was going on is what was very upsetting. They could have simply said that the server has crashed and we are looking at our options of restoring or building a new box. Instead of saying "I am actively reviewing your support ticket" This response just wastes time specially when they already know what is going on.

    3) It is your support departments failure to follow simple instructions. When I said I have migrated the sites to another host because they were not working on your server, please modify you hosts file to point those domains to your IP and see the sites are down. It is their refusal to try that is what was upsetting. Instead of changing the IP in the hosts file they would simply try the URL and see the site working and come back with "Please try again" When I asked them to please be more specific, what did you fix or what should I be trying, all they would come back with was "Try again". Its like they could care less what the customer is saying or requesting, all they wanted was somehow limit their response to two canned answers "Actively Reviewing" & "Try Again". I suggest you go through the support ticket with a comb and see how frustrating it is for a client to deal with that level of amateur support.

  • ExonHostExonHost Member, Provider

    mansoor said: Instead of saying "I am actively reviewing your support ticket" This response just wastes time specially when they already know what is going on.

    This seems to me outsourced support response.

    ExonHost - Reliable Web Hosting Service Provider | SSD Xen Premium VPS | OpenVZ VPS
  • Nick is an awesome guy, period. The tech support team... CC should really hire some new staff.

    Thanked by 1Nick
  • jvnadrjvnadr Member
    edited June 27

    mansoor said: I could care less about the $18.00 refund for the remainder of the service, its the 6 clients I lost because of the 5 days of continuous downtime

    Wow! You had six paying clients in a dirty cheap 18$ unmanaged vps and on top of that, you did not even keep your own backups! And you blame HVH! My God...

    mansoor said: I suggest you go through the support ticket with a comb and see how frustrating it is for a client to deal with that level of amateur support.

    He already apologized about the whole support actions. On the other hand...

    mansoor said: In my 15 years of running a hosting business I have never come across a more pathetic and incompetent hosting like HVH

    You are REALLY 15 years in hosting business and you put SIX of your clients to a host you started using them on February and you did not used them never before, costing just 18$? And with no keeping backups on your own? And, as I can assume, without even do a little search about them before buying?

    mansoor said: I can't even believe they are in business and LEB/LET admins let them advertise their services.

    FYI, ColoCrossing owns HVH, COloCrossing owns LET/LEB. But I suppose you already know that, just want to be a little more dramatic and rise the sympathy of us...
    -sigh- Pathetic...

    P.S. HVH people... Did you really gave wrong backup that belonged to other client? Wow! Just Wow! This is a new low in terms of security and privacy!!!

    • If a program actually fits in memory and has enough disk space, it is guaranteed to crash.
    • If such a program has not crashed yet, it is waiting for a critical moment before it crashes.

    Thanked by 2vedran Pwner
  • @nick if you need a real tech support member make sure you holla at me. (Selfish promotion)

  • NickNick Administrator

    @PieNotEvenEaten said: @nick if you need a real tech support member make sure you holla at me. (Selfish promotion)

    Will do :)

  • jarlandjarland Administrator

    jvnadr said: FYI, ColoCrossing owns HVH, COloCrossing owns LET/LEB

    Let's be clear though, because this can generate a lot of questions, they'll only get passes around here from me that I'd equally give to others. I see what goes down around here, and I am as much a point of accountability for them as they are for me.

    I've come to respect them as peers because I get a unique vantage point. One thing I know for sure is that if @Nick says he'll do everything he can to resolve a situation, rest assured he will do everything that he can. He's good people.

    Regardless, there are obviously many very legitimate complaints here. This thread is entirely appropriate, and it's content deserving. This is where anyone involved in HVH needs to review the scenario and make sure they do better.

  • JinxJinx Member

    @jvnadr said: ....

    Wraios re file

  • mansoormansoor Member

    @jvnadr said:

    mansoor said: I could care less about the $18.00 refund for the remainder of the service, its the 6 clients I lost because of the 5 days of continuous downtime

    Wow! You had six paying clients in a dirty cheap 18$ unmanaged vps and on top of that, you did not even keep your own backups! And you blame HVH! My God...

    mansoor said: I suggest you go through the support ticket with a comb and see how frustrating it is for a client to deal with that level of amateur support.

    He already apologized about the whole support actions. On the other hand...

    mansoor said: In my 15 years of running a hosting business I have never come across a more pathetic and incompetent hosting like HVH

    You are REALLY 15 years in hosting business and you put SIX of your clients to a host you started using them on February and you did not used them never before, costing just 18$? And with no keeping backups on your own? And, as I can assume, without even do a little search about them before buying?

    mansoor said: I can't even believe they are in business and LEB/LET admins let them advertise their services.

    FYI, ColoCrossing owns HVH, COloCrossing owns LET/LEB. But I suppose you already know that, just want to be a little more dramatic and rise the sympathy of us...
    -sigh- Pathetic...

    P.S. HVH people... Did you really gave wrong backup that belonged to other client? Wow! Just Wow! This is a new low in terms of security and privacy!!!

    @jvnadr, please do not assume things if you failed to read all the facts. He refunded a pro-rated amount, not the full amount.

    When I buy reseller hosting from my a company that claims right on the front page that they offer "First Class Support", "99.9% uptime" I expect that they will deliver it to some level. Your comment makes absolutely no sense. Why would I sign up for reseller hosting if I did not plan to resell that hosting? Maybe you have a different view on English language and you buy reseller hosting to sell it yourself for free or something.

    They came recommended from LowEndBox and the reviews were not bad and that is why I signed up with them.

    As for backups, you failed to read that I did take backups the second time around but even then I got royally screwed because they had detached the DB's from my cpanel so the backups did not include the DB. Since the sites were online and able to connect to the DB, I did not think they would have done something so weird. If you expect that you sell reseller hosting and the reseller will login everyday and verify everything on 64 accounts, you have some very unusual expectations.

    I do have hosting with other hosts right here on LET without any issues.

  • JunklessJunkless Member

    @mansoor said: If you expect that you sell reseller hosting and the reseller will login everyday and verify everything on 64 accounts, you have some very unusual expectations.

    Ouch. I wish luck to all your clients.

  • mansoormansoor Member

    @brueggus said: Hello @mansoor,

    I'm actively reviewing your support request and will get back to you as quickly as possible with more details.

    Its been 8 hours now. You need to come back with "Please try now" ;)

  • KrisKris Member

    Nekki said: I remember when HVH were decent.

    Waves.

    I remember telling Ernie not to sign those contracts. Oh well.

  • TheLinuxBugTheLinuxBug Member
    edited June 28

    mansoor said: When I buy reseller hosting from my a company that claims right on the front page that they offer "First Class Support", "99.9% uptime" I expect that they will deliver it to some level. Your comment makes absolutely no sense. Why would I sign up for reseller hosting if I did not plan to resell that hosting? Maybe you have a different view on English language and you buy reseller hosting to sell it yourself for free or something.

    They came recommended from LowEndBox and the reviews were not bad and that is why I signed up with them.

    LOL

    You obviously didn't do any real research at all before your purchase.

    If you bought anything from a CC related entity and truly expected '99% uptime' you may not be a very bright person. Even more so if you listened to a recommendation from LowEndBox, which is biased on purpose to sell CC's wares. However, if you would have come here and ask anyone here in a discussion or even the cest pit I am sure there would have been an overwhelming response telling you to find something else.

    If you seriously were under the impression that you were going to get those things ('First Class Support' and '99.9% uptime) from a CC related entity then you must be on some good medication and should share some with us, because I guarantee you any sain person that did their research wouldn't and would have known better than to believe that drivel they put on their page.

    my 2 cents.

    Cheers!

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  • jvnadrjvnadr Member
    edited June 28

    mansoor said: He refunded a pro-rated amount, not the full amount.

    I didn't comment on that, I comment on hosting paying clients to a dirty cheap unknown to you service.

    mansoor said: When I buy reseller hosting from my a company that claims right on the front page that they offer "First Class Support", "99.9% uptime" I expect that they will deliver it to some level. Your comment makes absolutely no sense.

    I suppose that you also buy anything that the seller says it is top-notch, without research and testing before putting it in production state. That's professional!

    mansoor said: Maybe you have a different view on English language and you buy reseller hosting to sell it yourself for free or something.

    Reseller hosting means that you get at least a WHM account. So, you have a complete control to CPanel specs and configuration, something that you do not get when you buy just a shared CPanel account. This is far away from reselling. To SELL services, you have to be sure that you have a failproof configuration, even if it is driven by bought resell accounts (that means a lot of backups, backups that are daily tested for validity, active monitoring, ready-to-go servers in case something goes wrong in the first one etc.).

    mansoor said: As for backups, you failed to read that I did take backups the second time around but even then I got royally screwed because they had detached the DB's from my cpanel so the backups did not include the DB

    This is nonsense. If your sites did resolve and loading, is a proof that your config did have DP's ip and login details. If you had that, then, you should take backups from your database. You don't rely on CPanel backups in a shared environment (anyway, there is no any automatic way to take safely tested CPanel account backups except if there is a plugin from the provider).
    You can take backups from your server/sites/databases using a lot of ways and YOU ALWAYS TEST THE BACKUPS FREQUENTLY! A not-working backup is not a backup.

    mansoor said: If you expect that you sell reseller hosting and the reseller will login everyday and verify everything on 64 accounts, you have some very unusual expectations.

    This goes two-way: If this is your view on SELLING hosting (as a reseller), then THE SAME WAY HVH will not login everyday and monitor that 1000's of accounts veryfing they are really working. YOU are a hosting provider, as HVH is and YOU failed to your clients as HVH failed to you.
    Do not search for excuses, just think if you are really capable to sell services to people that do not know you are an amateur...

    • If a program actually fits in memory and has enough disk space, it is guaranteed to crash.
    • If such a program has not crashed yet, it is waiting for a critical moment before it crashes.

  • JSCLJSCL Member, Provider

    I think from my knowledge of them, it's important not to make a connection between HVH support and CC support.

    The engineers at CC are great, really switched on technical people. But it's not the same people supporting the L1/L2 tickets at HVH (as I understand), so the two are not comparable.

    Jason @ Netcetera
    Owned Off-shore Datacentre in the Isle of Man (UK) - Everything from Shared Hosting to Private Colocation Pods

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  • edited August 10

    today their client area is un-accessible (https://billing.hudsonvalleyhost.com/)

    it's time to move away from HVH. it's 5 year business with them but we need to move just because of the quality & poor service.

  • isalemisalem Member

    @eversmile_host said: today their client area is un-accessible (https://billing.hudsonvalleyhost.com/)

    it's time to move away from HVH. it's 5 year business with them but we need to move just because of the quality & poor service.

    Well, can't decide about the service, as i didn't and probably never will try them out .. but the portal is accessible on my end

  • isalem said: but the portal is accessible on my end

    Now it's working here too

  • Hmm, can't speak to your experience but I have nothing but good things to say for Hudson Valley Host. Nick and his team do their best to work with you as partners and honest mistakes are made every now and then by every single host.

    It is because of Hudon Valley Host that I am able to sponsor servers to help keep operations running at a nonprofit I volunteer at. Have I had kinks every now and then? Yes I have and Nick has been patient working with me himself at times.

  • jlayjlay Member
    edited August 12

    If you take backups and do nothing to verify those backups, you have no claim on them or the service in my opinion. This is the easiest thing you can do. You can't just 'go through the motions' and expect things to work out. Validation is an important step. Expecting things to work out without any extra validation or anything is extremely lazy and irresponsible. This applies to both the provider and the client. Storage is cheap, why be stingy? Download the backups, extract/import them, and ensure they have usable data. That's not a tall order.

    It's incredibly easy to do something like tar -cvf $output.tar $dir to get your document root, then mysqldump -A > all.sql to get the databases. As a reseller (or even a client), a certain amount of responsibility falls on you, not just the people you decided to buy from. After all, you don't make money just because you decided to buy a shared hosting account for somebody. You have to add some value.

    Site Reliability Engineer - happy to help with anything Linux!

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