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Alpharacks review-Worst provider ever-Don't get cheated!
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Alpharacks review-Worst provider ever-Don't get cheated!

Last year I bought a VPS with Alpharacks after seeing a deal posted on lowendbox. Initial impressions were fine but the problems started about a week later. I was using it as a production server and attached the uptime robot monitor to my website. Downtime was so bad that my inbox got flooded with the uptime robot emails. The network is pathetic with average speeds ranging from 60-80 kb/s while they claim to provide 1 GB/s.... Frustrated with its service, I switched to OVH for my production server. A few days ago I had cancelled the service as its term was about to expire the next day and I no longer needed it. But, the next day they automatically charged my card for the next annual term without any consent despite the fact that I cancelled their service. I have raised many tickets but they have not replied to a single one of them, deliberately ignoring the problem. Now my money is stuck with them and I don't find any way to get it back. This is simply running a scam and cheating people. Lowendbox should not post deals of such providers. It is better to spend a few dollars extra and go for reputed companies like ovh or digital ocean than to buy from Alpharacks.
Any suggestions about how to get my refund?

Comments

  • jarjar Provider
    edited June 2017

    That's going to need more detail before LET users will agree with you. What was the payment method and how soon did you submit your cancellation request before the renewal?

    Edit: nevermind I'm dumb, looks like just hours before. Still, what was payment method?

  • ClouviderClouvider Member, Provider

    @aniorban101 what does your contract say regarding the notice period you have to give ?

    Clouvider Limited - Leading Hosting Provider & Connectivity Partner || Dedicated Server Sale - Our Latest LET Offer

    Cloud Web Hosting | SSD & SAS HA OnApp VPS | UK, NL & DE Dedicated Servers | Network Services | Colocation | Managed Services

  • I submitted my cancellation request a day before it was about to expire and got a mail immediately stating the confirmation of my cancellation. The next day they charged money from my credit card for the full annual term.
    Sale Number: 105940982130

  • NekkiNekki Moderator

    Did you have a PayPal subscription setup?

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • jarjar Provider

    @aniirban101 said:
    I submitted my cancellation request a day before it was about to expire and got a mail immediately stating the confirmation of my cancellation. The next day they charged money from my credit card for the full annual term.
    Sale Number: 105940982130

    If it's direct credit card and not PayPal subscription then I can't understand why WHMCS processed a payment with a pending cancellation request. Seems unlike how it tends to operate with me.

  • ClouviderClouvider Member, Provider

    @jarland said:

    @aniirban101 said:
    I submitted my cancellation request a day before it was about to expire and got a mail immediately stating the confirmation of my cancellation. The next day they charged money from my credit card for the full annual term.
    Sale Number: 105940982130

    If it's direct credit card and not PayPal subscription then I can't understand why WHMCS processed a payment with a pending cancellation request. Seems unlike how it tends to operate with me.

    Unless his contract said he needs to give X days notice, which he did not, in which case the provider was free to go ahead and charge anyway.

    Clouvider Limited - Leading Hosting Provider & Connectivity Partner || Dedicated Server Sale - Our Latest LET Offer

    Cloud Web Hosting | SSD & SAS HA OnApp VPS | UK, NL & DE Dedicated Servers | Network Services | Colocation | Managed Services

  • @Clouvider said:
    @aniorban101 what does your contract say regarding the notice period you have to give ?

    Nothing is mentioned in their toc and their knowledgebase

  • ClouviderClouvider Member, Provider
    edited June 2017

    @aniirban101 said:

    @Clouvider said:
    @aniorban101 what does your contract say regarding the notice period you have to give ?

    Nothing is mentioned in their toc and their knowledgebase

    I don't know their contract, but if it is as you say, open a ticket, request a refund, and if they don't comply ,ask your bank for assistance.

    That is of course, if the cancellation request was sent before the due date, as otherwise, even if for an hour, they started providing you the new service, so technically, you're not entitled to a refund.

    Clouvider Limited - Leading Hosting Provider & Connectivity Partner || Dedicated Server Sale - Our Latest LET Offer

    Cloud Web Hosting | SSD & SAS HA OnApp VPS | UK, NL & DE Dedicated Servers | Network Services | Colocation | Managed Services

  • aniirban101aniirban101 Member
    edited June 2017

    Clouvider said: That is of course, if the cancellation request was sent before the due date, as otherwise, even if for an hour, they started providing you the new service, so technically, you're not entitled to a refund.

    No as I already mentioned the service got cancelled almost immediately, and now my money is reflected in the credit balance of whmcs. I understand that there can be a mistake from their side-everybody makes mistakes and its fine but they should at least reply to my tickets! It has been almost 3 days and they have not yet replied to my ticket!

  • NekkiNekki Moderator

    I'll ask again, did you have a PayPal subscription setup?

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • @Nekki said:
    I'll ask again, did you have a PayPal subscription setup?

    No I used my CC directly to pay from 2checkout

  • NekkiNekki Moderator

    Then I guess you're covered, nothing in the TOS about a cancellation period.

    Thanked by 2Clouvider sabbo2001

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • I think you have submitted cancellation request 1 day before your contract term, but they might not have processed it from WHMCS.

    This can be the only possible reason I can think of, however, if they are not refunding your amount, then it can be an issue.

    You can simply ask you bank to reverse the transaction, provide all the relevant proofs.

  • I'm not a fan of their services but they're definitely not scammers. I ordered a vps a while ago but when their network turned out to be ridiculously slow they issued my requested refund right away and was processed by paypal in a couple of days. Open a ticket, be nice.

  • jarjar Provider

    Sounds like you were in the right here. No terms for minimum cancellation notice, and apparently they don't auto process cancellations. It's totally fine to not auto process them, and honestly sometimes better (module dependent), but that places the burden on them. So by any reasonable expectation they owe you that money back.

  • They are not a scammer but yes their services and products are terrible. I cancelled my vps after 2 or 3 days trial and I found I need ten minutes to finish an apt-get update

  • AnthonySmithAnthonySmith Top Provider

    aniirban101 said: I have raised many tickets but they have not replied to a single one of them, deliberately ignoring the problem.

    What time span, how many tickets?

    I mean if you mean you have waited 7 days with no reply.. that is bad.

    If this happened 2 days ago and you have opened 7 tickets... that's a bit silly.

  • if anyone wants my alpharacks ovz vps... they can have it. prepaid for a year last year. i tried using it for a few days and gave up. it was bad.

    i tried to unsubscribe from their "offers" and amazingly, i still continued getting their spam after a successful unsubscribe. but i now cannot unsubscribe and get an error.

    Thanked by 1vedran
  • didtavdidtav Member
    edited June 2017

    what do you mean alpharacks is bad?

    they are good!

    they teach me how important back up is!

    they are so good that they gave a lesson to always back up my files

    and i learned my lesson

    Thanked by 1Saragoldfarb
  • Maybe @alpharacks could say something (even if they haven't been around here for a while).

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • citrixcitrix Member
    edited June 2017
  • @citrix said:
    Did this get sorted in the end? @Julian

    I see there active in their promo thread.. https://lowendbox.com/blog/alpharacks-shared-cpanel-hosting-linux-openvz-windows-kvm-vps-los-angeles-ca/#comments

    There is no "@Julian" on LET. It would be @alpharacks, but Julian doesn't seem interested in LET anymore (as opposed to LEB).

    In any case, it would be nice if the OP (= @aniirban101) gave us an update.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

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