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Customer either was hacked or broke TOS, rant, etc.
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Customer either was hacked or broke TOS, rant, etc.

deveadevea Member
edited May 2017 in General

I did not get any mail notification, they suspended the vps, which caused me the impact and loss.The reason they are doing it is ridiculous.They said that i log in the account with different ip .So,they suspend the vps for security. There are three questions:
①I have identified those ip are my login.Why they still need my ID?There is no reason thry have to do it.
②How do they protect my account by my ID?Through my photo ID to launch a mysterious magic?
③If my account is at risk, I can avoid it by changing my password. My mailbox is not at risk. I am so proposed, but I was refused.
In my summary, they just want to get my ID. And threaten me to do it by suspending my vps!

The above is my personal view, there may be "false".I just want to state the reasons for the incident. I can not stand is the following thing:
I have communicate with them for many times.They don not answer my question and just want my ID.So I have to open dispute on paypal.The following is what he replyied on paypal:
"After investigating we found this user was using his VPS to download copyrighted torrents and we have pictures to prove this as such the user's account has been terminated in accordance to our TOS and thus is ineligible for a refund because he has used the service in a way we don't allow and neither does the Law."

I swear I have never done that!!!I do not know how he did it,but he let paypal believe it. After about ten minutes, paypal made the judgment:" After careful consideration, we're unable to decide this claim in your favor at this time.The item violates the PayPal Acceptable Use Policy. It's ineligible for PayPal Buyer Protection."
I am not complaining about the failure of the dispute. I am very angry with his practice.Why a business can be shameless to this level??? Using such a despicable means!!!

UPDATE: Why no one believe me, i never run torrent program!!!

UPDATE:@Bopie where is proof.i have not intsall such seedbox or quickbox.Suppose the hacker installed the these and i misunderstood you.I will apologize to you.

END: After calm down,i find that i can provide nothing to prove myself except words. The fact is that I can not cause any damage to PIOHOST LTD without proof.So there is no meaning to carry out this topic.Otherwise, I was helping PIOHOST LTD to increase visibility. which is contrary to what I want. In this matter I showed like a clown.

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Comments

  • NekkiNekki Moderator

    Oh good.

    Thanked by 2joeri doghouch

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • Thanked by 2netomx cassa

    |post4vps| for a free vps for your developement| me |

  • raindog308raindog308 Moderator

    @piohost

    devea said: launch a mysterious magic

    I enjoyed this rant more than most.

    Thanked by 2ElliotJ cassa

    For LET support, please visit the support desk.

  • Can someone come and tldr this for me. I cannot understand what he is going on about here

    Yeah, I have memes. Not much else. Links are affiliate links

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  • hawchawc Member, Moderator, LIR

    Tl:dr - Twit got suspended for Torrenting against ToS - then filed chargeback and unhappiness has gone from there.

    Thanked by 1dwtbf
  • RhysRhys Member, Provider
    edited May 2017

    Yeah these absolutely insane deals I'm getting are disgusting.

    2GB yearly @ £12

    512 yearly @ £9

  • teamaccteamacc Member

    VPS suspended due to different ips. Hosts wants ID card, OP doesnt understand why.

    OP creates paypal claim, piohost wins said claim.

    Drama.

    I like my uptime down low and my servers all hacked. Can see me droppin' twenty-fours with a router in the rack.
    Ya like ya Switch-Ports hot and ya servers all hacked. If ya pings real high and ya networks pitch black.

  • @Rhys said:
    Yeah these absolutely insane deals I'm getting are disgusting.

    2GB yearly @ £12

    512 yearly @ £9

    @piohost wtf i want one

  • BopieBopie Member

    We asked for ID to prove you were the one using the account because of the following:

    You then opened a PP dispute, for not as described which i got closed in 30 minutes as they don't cover what you were claiming,

    If it was not you using the account then you would not have posted here as well this not confirms to me that it was in fact you torrenting . . . i don't know what else to say to you.

    As for trying to say why do i need ID, if your account was compromised then most likely so would your email so why would i send a new password to your compromised email, I was genuinely trying to help you out sin case it was not you.

    Thanked by 2Rhys JackH

    When I was a child, I spake as a child, I understood as a child, I thought as a child, but when I became a man, I put away childish things

  • ClouviderClouvider Member, Provider

    @Bopie said:
    We asked for ID to prove you were the one using the account because of the following:

    You then opened a PP dispute, for not as described which i got closed in 30 minutes as they don't cover what you were claiming,

    If it was not you using the account then you would not have posted here as well this not confirms to me that it was in fact you torrenting . . . i don't know what else to say to you.

    As for trying to say why do i need ID, if your account was compromised then most likely so would your email so why would i send a new password to your compromised email, I was genuinely trying to help you out sin case it was not you.

    So you're saying that you initially blocked the server only because someone logged in from another IP ?

    Clouvider Limited - Leading Hosting Provider & Connectivity Partner || Dedicated Server Sale - Our Latest LET Offer

    Cloud Web Hosting | SSD & SAS HA OnApp VPS | UK, NL & DE Dedicated Servers | Network Services | Colocation | Managed Services

  • GenjiSwitchPlsGenjiSwitchPls Disabled
    edited May 2017

    So I have to open dispute on paypal.

    No you don't have too. You can ask for a refund and it will be given.

    So,they suspend the vps for security

    They are well within their right too as stated in their TOS
    Customer agrees that PioHost LTD may suspend services to Customer without notice and
    without liability if: (i) PioHost LTD reasonably believes that the services are being used in violation of the AUP;
    (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP;
    (iii) PioHost LTD reasonably believes that the suspension of service is necessary to protect its network or its other customers,

    Why they still need my ID?

    To ensure you are a genuine customer. You are not required too provide it in the same way Piohost are not required to provide you with their services.

    I am very angry with his practice

    He has done nothing wrong providing he can provide proof you have been doing illegal activities.

    Yeah, I have memes. Not much else. Links are affiliate links

    Powered by VMHaus (NVMe servers in UK, FR & CA with DDoS protection and BGP Sessions in UK) & Piohost Premium Bristolingrad

  • deveadevea Member
    edited May 2017

    teamacc said: VPS suspended due to different ips. Hosts wants ID card, OP doesnt understand why.

    OP creates paypal claim, piohost wins said claim.

    Drama.

    Sorry for my English and typography is not good. You misunderstood me.They slandered in the dispute that i ran the torrent program on vps.They were successful.Using such a despicable means!!!

  • BopieBopie Member

    @Clouvider said:

    @Bopie said:
    We asked for ID to prove you were the one using the account because of the following:

    You then opened a PP dispute, for not as described which i got closed in 30 minutes as they don't cover what you were claiming,

    If it was not you using the account then you would not have posted here as well this not confirms to me that it was in fact you torrenting . . . i don't know what else to say to you.

    As for trying to say why do i need ID, if your account was compromised then most likely so would your email so why would i send a new password to your compromised email, I was genuinely trying to help you out sin case it was not you.

    So you're saying that you initially blocked the server only because someone logged in from another IP ?

    I intentionally suspended the VPS because of the torrenting then noticed the ips from UK and US etc so wanted to make sure the account was not compromised.

    When I was a child, I spake as a child, I understood as a child, I thought as a child, but when I became a man, I put away childish things

  • deveadevea Member
    edited May 2017

    GenjiSwitchPls said: He has done nothing wrong providing he can provide proof you have been doing illegal activities.

    This is make me angry!!! I never run torrent on vps.

  • RhysRhys Member, Provider
    edited May 2017

    @devea said:

    GenjiSwitchPls said: He has done nothing wrong providing he can provide proof you have been doing illegal activities.

    This is make me angry!!! I never run torrent on vps.

    Did your cat install the quickbox seedbox suite?

  • JackHJackH Moderator

    Pretty much brand new account vs respected provider. Gimme popcorn pls.

    Thanked by 3Bopie Basil cassa

    NVMe KVM VPS in Amsterdam, Stockholm, Oslo, Vienna and LA ($2.50/1GB RAM/10GB NVMe/month) (AFF LINK)

  • BopieBopie Member

    @devea said:

    GenjiSwitchPls said: He has done nothing wrong providing he can provide proof you have been doing illegal activities.

    This is make me angry!!! I never run torrent on vps.

    If you give me permission will happily post the rest of the proof i have however it does contain your name, I can however block that out if you wish

    When I was a child, I spake as a child, I understood as a child, I thought as a child, but when I became a man, I put away childish things

  • @devea said:

    GenjiSwitchPls said: He has done nothing wrong providing he can provide proof you have been doing illegal activities.

    This is make me angry!!! I never run torrent on vps.

    Are we on the same fucking planet here kid?

    Thanked by 1raindog308

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  • deveadevea Member

    Rhys said: Did your cat install the quickbox seedbox suite?

    I swear I never installed the software!!!I'm so angry that they slandered me

  • ClouviderClouvider Member, Provider

    @Bopie said:

    @Clouvider said:

    @Bopie said:
    We asked for ID to prove you were the one using the account because of the following:

    You then opened a PP dispute, for not as described which i got closed in 30 minutes as they don't cover what you were claiming,

    If it was not you using the account then you would not have posted here as well this not confirms to me that it was in fact you torrenting . . . i don't know what else to say to you.

    As for trying to say why do i need ID, if your account was compromised then most likely so would your email so why would i send a new password to your compromised email, I was genuinely trying to help you out sin case it was not you.

    So you're saying that you initially blocked the server only because someone logged in from another IP ?

    I intentionally suspended the VPS because of the torrenting then noticed the ips from UK and US etc so wanted to make sure the account was not compromised.

    How is the location of the Customer and IPs he or she logs in from relevant then?

    You either suspend for breach of TOS (which without warning is harsh, but then you're in low end segment so can't spend time on dealing with this much) or you blocked them because you suspected the account was compromised, in which case I find it is a serious issue with your security policies and one could argue liability for it.

    Clouvider Limited - Leading Hosting Provider & Connectivity Partner || Dedicated Server Sale - Our Latest LET Offer

    Cloud Web Hosting | SSD & SAS HA OnApp VPS | UK, NL & DE Dedicated Servers | Network Services | Colocation | Managed Services

  • deveadevea Member

    Bopie said: If you give me permission will happily post the rest of the proof i have however it does contain your name, I can however block that out if you wish

    you can do it.I actually dare to publish this song posts, not afraid of your proof.If i really do it, it will not be stupid to this point.

  • Just like @clouvider, that's what stroke me weird. Unless torrenting is "we allow Linux ISOs" style in your network, why would you initially worry about the ip access?

  • BopieBopie Member

    @clouvider no I suspended him for breaking TOS, however, i asked him for ID as his account had been accessed from multiple IP so I didn't want to terminate and account that had been compromised as it would not be the client's fault in some sense, I don't want to terminate genuine clients unless I have to

    Thanked by 2Clouvider sanvit

    When I was a child, I spake as a child, I understood as a child, I thought as a child, but when I became a man, I put away childish things

  • raindog308raindog308 Moderator

    devea said: I swear I never installed the software

    Quickbox is not something that can be "accidentally" installed.

    For LET support, please visit the support desk.

  • deveadevea Member
    edited May 2017

    Bopie said: no I suspended him for breaking TOS, however, i asked him for ID as his account had been accessed from multiple IP so I didn't want to terminate and account that had been compromised as it would not be the client's fault in some sense, I don't want to terminate genuine clients unless I have to

    Excuse!If I violate TOS, you can terminate my service directly! Why waste your time to my ID? In my talk to you, you never talked about me violating TOS, you just asked my ID.

  • BopieBopie Member

    @devea said:

    Bopie said: no I suspended him for breaking TOS, however, i asked him for ID as his account had been accessed from multiple IP so I didn't want to terminate and account that had been compromised as it would not be the client's fault in some sense, I don't want to terminate genuine clients unless I have to

    Excuse!If I violate TOS, you can terminate my service directly! Why waste your time to my ID? In my talk to you, you never talked about me violating TOS, you just asked my ID.

    So i can determine if you were the account holder, why would i speak to you about breaking TOS if it was not actually you

    Thanked by 1Yura

    When I was a child, I spake as a child, I understood as a child, I thought as a child, but when I became a man, I put away childish things

  • @devea

    Suppose the server was hacked (considering the access IPs). Suppose the hacker installed the seedbox.

    Now think of it from the host's perspective. He wants to keep you as a client but he also wants to have some re-assurance in case anything really bad is happening - hence, the ID request.

    This is reasonable. I understand that you may not want to provide that, but because your server got hacked, the risk for the host is higher and he is right to try to cover his bases.

    The host was willing to give a pass to the torrenting TOS violation (doesn't matter if it wasn't installed by you, since you are responsible for the server security). But since you played hardball with him, he said, ok, bye.

  • deveadevea Member

    Bopie said: So i can determine if you were the account holder, why would i speak to you about breaking TOS if it was not actually you

    My mailbox is also stolen? Thief no ID?

  • deveadevea Member

    deadbeef said: Suppose the hacker installed the seedbox.

    Why hackers install seedbox?It makes me confused

  • .> @devea said:

    deadbeef said: Suppose the hacker installed the seedbox.

    Why hackers install seedbox?It makes me confused

    Why did you install seedbox................................

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  • @devea said:

    deadbeef said: Suppose the hacker installed the seedbox.

    Why hackers install seedbox?It makes me confused

    Hackers crack server passwords and they sell the login to kids on forums for super cheap. The kids install all sorts of stuff in the hacked server.

    Thanked by 1Bopie
  • deveadevea Member

    GenjiSwitchPls said: Why did you install seedbox................................

    Why do not you believe me? If it is my own installation, then I post to complain about what? I'm not so stupid.Honestly, my English is very bad. I have to write such a long English, it takes me a long time.If i did it,it just 10€.I will not waste time to post.

  • AnthonySmithAnthonySmith Top Provider
    edited May 2017

    devea said: If i did it,it just 10€.I will not waste time to post.

    If you did not do it, your VPS was not secure and someone else did it.

    Still your fault and your problem.

    Why do you not understand that?

    If you leave a loaded gun in the street and someone uses it to kill someone, still your fault.

    Thanked by 2Rhys nulldev
  • netomxnetomx Member, Moderator

    Ok I guess

  • Well... Do I miss something here?

    1. Your server got hacked
    2. Random guy installed quickbox (seedbox) on your server
    3. Piohost found out abuse
    4. Piohost suspended your server
      (at this stage they could simply termiane your service&account and break off contacts with you)
    5. @Bopie discovered that your account was accessed from two different sides of world
    6. @Bopie gave you a chance to confirm your identity and eventually unsuspend your service.

    I can't find any rational reason for you to be pissed on PioHost. They did nothing wrong. On top of that they even gave you a chance to potentially unsuspend your service. Instead of cooperating, you started getting angry and your nerves have led you to misunderstand. You have been simply hacked. Next time secure your server.

    Thanked by 2raindog308 NanoG6

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  • corbpiecorbpie Member

    Damn got all hyped up for not much

    grape

  • another long post

    | #lexit |

  • AnthonySmithAnthonySmith Top Provider

    paging @devea suddenly you lost interest in your shitpost because it might be your fault?

  • deveadevea Member

    AnthonySmith said: suddenly you lost interest in your shitpost because it might be your fault?

    Because i find that i can provide nothing to prove myself except words.I am calm down now.The fact is that I can not cause any damage to PIOHOST LTD without proof.So there is no meaning to carry out this topic.

  • AnthonySmithAnthonySmith Top Provider

    devea said: Because i find that i can provide nothing to prove myself except words.I am calm down now.The fact is that I can not cause any damage to PIOHOST LTD without proof.So there is no meaning to carry out this topic.

    Except piohost has shown proof that your vps was running as a seedbox, so this is your fault, why do you want to damage them when it is your fault?

    Thanked by 1joeri
  • randvegetarandvegeta Member, Provider

    devea said: Because i find that i can provide nothing to prove myself except words.

    And yet Piohost has provided evidence, so it's your word against his EVIDENCE.

    What are you disputing any way. Even if you did not install seedbox on your server, the server is your responsibility and you allowed it to be installed by leaving your service insecure. Your service was not terminated then and there, and instead you were asked to provide some ID to prove you are who you are supposed to be. You don't want to do that, that's up to you, just as it is up to Piohost to terminate you.

    What is it you are accusing Piohost of doing? Are you saying that your server was not compromised and you were not abusive and that Piohost have made up the entire story? And they spent time to fabricate the evidence while simultaneously you provide none?

  • AnthonySmithAnthonySmith Top Provider

    tl;dr

    boys will be boys.

    Thanked by 1netomx
  • brueggusbrueggus Member
    edited May 2017

    Piohost acts extremely fair in such situations. I bought a VPS from them and set a pretty weak default password. I usually change the password later as I don't really want my root password stored anywhere in WHMCS.
    On that day I didn't have time to set things up properly, so I left it as it was and on the next morning I had an email in my inbox that my VPS had been suspended due to bandwith abuse. I opened a ticket, asked for details and was told that my VPS had been used for some kind of DDoS.

    Bopie said: I don't want to terminate genuine clients unless I have to

    True story.

    This was entirely my fault because I hadn't secured the box properly and since I was a new customer who bought a cheap LET special, I wouldn't have expected them to reactivate the service. But they did after I explained the situation to them.

  • Yeah, I have memes. Not much else. Links are affiliate links

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  • Thanked by 1AnthonySmith

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  • BopieBopie Member

    Ok so i did post proof but of course, I don't want you to have anything else to argue about so here is the full proof that I provided PayPal as well hence why they closed the dispute:

    First off the product page in whmcs showing your IP and hostname etc:

    For protection, I coloured over start of IP, Password and last name but also if your reading this you gave me permission to post the proof anyway but I'm nice

    This picture shows the details inside Solus VM take note of ID imparticular:

    Ok now here is a picture as I entered your container now remember above your ID is 106:

    Now I leave you in the capable hands of LET

    When I was a child, I spake as a child, I understood as a child, I thought as a child, but when I became a man, I put away childish things

  • RhysRhys Member, Provider

    Bopie said: Now I leave you in the capable hands of LET

  • raindog308raindog308 Moderator

    devea said: I am calm down now.

    image

    Thanked by 1netomx

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  • NekkiNekki Moderator

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

This discussion has been closed.