Customer either was hacked or broke TOS, rant, etc.
I did not get any mail notification, they suspended the vps, which caused me the impact and loss.The reason they are doing it is ridiculous.They said that i log in the account with different ip .So,they suspend the vps for security. There are three questions：
①I have identified those ip are my login.Why they still need my ID?There is no reason thry have to do it.
②How do they protect my account by my ID?Through my photo ID to launch a mysterious magic?
③If my account is at risk, I can avoid it by changing my password. My mailbox is not at risk. I am so proposed, but I was refused.
In my summary, they just want to get my ID. And threaten me to do it by suspending my vps!
The above is my personal view, there may be "false".I just want to state the reasons for the incident. I can not stand is the following thing:
I have communicate with them for many times.They don not answer my question and just want my ID.So I have to open dispute on paypal.The following is what he replyied on paypal:
"After investigating we found this user was using his VPS to download copyrighted torrents and we have pictures to prove this as such the user's account has been terminated in accordance to our TOS and thus is ineligible for a refund because he has used the service in a way we don't allow and neither does the Law."
I swear I have never done that!!!I do not know how he did it,but he let paypal believe it. After about ten minutes, paypal made the judgment:" After careful consideration, we're unable to decide this claim in your favor at this time.The item violates the PayPal Acceptable Use Policy. It's ineligible for PayPal Buyer Protection."
I am not complaining about the failure of the dispute. I am very angry with his practice.Why a business can be shameless to this level??? Using such a despicable means!!!
UPDATE: Why no one believe me, i never run torrent program！！！
UPDATE:@Bopie where is proof.i have not intsall such seedbox or quickbox.Suppose the hacker installed the these and i misunderstood you.I will apologize to you.
END: After calm down,i find that i can provide nothing to prove myself except words. The fact is that I can not cause any damage to PIOHOST LTD without proof.So there is no meaning to carry out this topic.Otherwise, I was helping PIOHOST LTD to increase visibility. which is contrary to what I want. In this matter I showed like a clown.