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Anyone have the same issue at Hostsolution.ro?
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Anyone have the same issue at Hostsolution.ro?

YandexYandex Member

Their control panel says the VPS is online but I cannot connect it(I've also used many VPS from other locations and tried to connect it and also failed. So I'm sure it's not my local network's error.)
Someone told me he had the same issue but it sloved after clicked reboot , but I rebooted it and nothing works.
I've also submitted a ticket but no one replies.

Comments

  • jarjar Provider

    How long ago did you submit a ticket?

    Thanked by 1trewq
  • Justin417Justin417 Member, Provider

    I can confirm I have the same issue. I have already submitted a ticket. I'm sure they will respond soon, but just wanted to let others know that you aren't alone.

    Thanked by 1Yandex
  • YandexYandex Member

    @jarland said:
    How long ago did you submit a ticket?

    About a day now.

    The issue occurred about already half month, but their ticket system occurred an error so I can't submit ticket until recent days.

  • YandexYandex Member

    @Justin417 said:
    I can confirm I have the same issue. I have already submitted a ticket. I'm sure they will respond soon, but just wanted to let others know that you aren't alone.

    Thank you.

    But I post this discussion because I don't have any hope that they will respond soon. If this is a Server Node outage, they even didn't send any notification email!

    I still remember when Hostus have an outage, and that day I found the server down before I check my email so I submitted a ticket without knowing it, they still replied me politely in 3 hours and asked if the outage notification email was spammed.

  • MasonRMasonR Member

    I had a similar issue a week or so ago. VPS kept going offline (pings timing out) and would only recover after a reboot via the control panel. Couldn't reinstall my OS so I put in a ticket which was responded to within a few hours. A week later after a fresh install and haven't had any issues since.

    Thanked by 1Yandex

    HTTP/1.1 301 Moved Permanently

  • YandexYandex Member

    @MasonR said:
    I had a similar issue a week or so ago. VPS kept going offline (pings timing out) and would only recover after a reboot via the control panel. Couldn't reinstall my OS so I put in a ticket which was responded to within a few hours. A week later after a fresh install and haven't had any issues since.

    Oops, maybe they just discriminate Chinese customers that we always can't get replied in time.

  • MasonRMasonR Member

    Yandex said: Oops, maybe they just discriminate Chinese customers that we always can't get replied in time.

    They have to get some sleep too ;) plus I'm pretty sure they were trying to fulfill all of their storage preorders yeterday/today along with their network upgrades. It's early morning in Romania so I'm sure you'll get a reply soon. They're good people (and quite busy).

    @cociu - any way you can help this chap out? :)

    HTTP/1.1 301 Moved Permanently

  • williewillie Member

    Mine is responding a bit slowly, but working.

    #lexit spread the word.

  • cociucociu Member, Provider
    edited May 2017

    Dont see the point to open a thread without wait the tiket response. Any way , we faced problem with the modulesfactory and the guy from there is not responding in 24 hours. We try to make all manually meantime but ... yes is take more than normaly.

    The problem what i think is your ip is duplicated or something (we had problem last week with this) but any way , please wait your tiket reponse.

  • cociucociu Member, Provider

    Yandex said: just discriminate Chinese customer

    i am the last person who discriminate any nation .....

  • m3gfm3gf Member

    Global Ticket System - LowEndTalk

    Thanked by 3Justin417 Yandex sipe
  • cociucociu Member, Provider

    Yandex said: About a day now.

    Verry strange .... Are you sure is a tiket or a email ?

  • Justin417Justin417 Member, Provider

    @cociu Thank you for the update.

  • cociucociu Member, Provider

    MasonR said: I had a similar issue a week or so ago. VPS kept going offline (pings timing out) and would only recover after a reboot via the control panel. Couldn't reinstall my OS so I put in a ticket which was responded to within a few hours. A week later after a fresh install and haven't had any issues since.

    last week the idiot module was working except the reinstall wich we find the solution to make it manually and was work. The problem what @Yandex have is another one and i still wait the response from the modulesfactory because until today we dont find any solution (the module is all cripted) so still waiting ...

  • Kapz786Kapz786 Member

    Sorry to hijack thread but im a noob with some of this stuff. So ive got my server ip from hostsolutions no problems and now ive registered a domain name - how do I link the domain to the server ip address?

  • cociucociu Member, Provider

    Kapz786 said: Sorry to hijack thread but im a noob with some of this stuff. So ive got my server ip from hostsolutions no problems and now ive registered a domain name - how do I link the domain to the server ip address?

    you need to make this from domain registrar not from us. Any way , once i rezolve my problems i can help you to make this.

  • cgs3238cgs3238 Member

    I've also submitted a ticket about 26 hours ago but no one replies.

  • williewillie Member

    Kapz786 said: how do I link the domain to the server ip address?

    Sign into your domain registrar and find the DNS settings page. Make an A record for the domain pointing to the IP address. Use the default setting for TTL or set it to a few hours. Can be confusing at first, but simple once you get used to it.

    #lexit spread the word.

  • NekkiNekki Moderator

    @Yandex said:

    Oops, maybe they just discriminate Chinese customers that we always can't get replied in time.

    False accusations of racism = ban?

    Thanked by 2boernd Pwner

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • YandexYandex Member

    @cociu said:
    Dont see the point to open a thread without wait the tiket response. Any way , we faced problem with the modulesfactory and the guy from there is not responding in 24 hours. We try to make all manually meantime but ... yes is take more than normaly.

    The problem what i think is your ip is duplicated or something (we had problem last week with this) but any way , please wait your tiket reponse.

    I just think you should send notification e-mails to all the client affected with the problem and then you've no need to reply these tickets and you can have more time to face with the problem instead of replying the same tickets.

    One more thing, I suggest you set ticket automatically closed time twice longer than your reply time, for example if you can reply the ticket in 30Hours , then you should give clients 60 Hours or more to reply you, and in these time the ticket shouldn't be automatically closed by WHMCS

  • YandexYandex Member

    @m3gf said:
    Global Ticket System - LowEndTalk

    That means most provider spend more time on LET than replying their tickets, many customers get replied faster on LET than their tickets. It's not a good symbol.

  • cociucociu Member, Provider

    Yandex said: That means most provider spend more time on LET than replying their tickets, many customers get replied faster on LET than their tickets. It's not a good symbol.

    do you want the true ? we always replay faster to the tikets right now i have at least 3 messages with "please respond to the tiket dfasdfasdfasf" here in LET , personal i never encourage the customers to post in a forum about the internal problems ... do you know way ? a month ago i was banned and how to respond if the customer is posting here ? Any way , we know about this issue and if the owner of the module if is not work our we will swich to anothere provisioning module because what we have now is verry sucks.

  • Kapz786Kapz786 Member
    edited May 2017

    @willie said:

    Kapz786 said: how do I link the domain to the server ip address?

    Sign into your domain registrar and find the DNS settings page. Make an A record for the domain pointing to the IP address. Use the default setting for TTL or set it to a few hours. Can be confusing at first, but simple once you get used to it.

    Might have found the page thanks :)

  • qtwrkqtwrk Member

    I've had same problem days ago, like he was saying upgrading network, and it only lasts a minute or so, never had problem afterwards, except one time power off

    netcup 5 euro coupon: 36nc15324722143 36nc15324722144

  • bersybersy Member
    edited May 2017

    I can confirm that, faced with the same issue a couple of weeks ago. Unfortunately, there was no any ticket answer for a week, so I closed it and had to reinstall VM (VNC access also didn't work).

  • ymgswxymgswx Member

    Anyway,when i send My ticket,i get reply very soon,And The atittude Is very nice.

  • cociucociu Member, Provider
    edited May 2017

    bersy said: I can confirm that, faced with the same issue a couple of weeks ago. Unfortunately, there was no any ticket answer for a week, so I closed it and had to reinstall VM (VNC access also didn't work).

    Last week we had problem with the whmcs because we have upgrade to the latest version and was 2 days with tiketing broked , at least some of users advert us about this. Maybe your tiket never arrived ? is not usual 1 week , lol. Can you pm please with the tiket number ?

  • RIYADRIYAD Member, Provider

    @cociu I have vps with you for testing purchase (Personally) , i think you should simply drop modulesfactory module and find better option . Since you always complaining and blaming modulesfactory for some of the vps errors .

    Host4Fun - Xeon E3 - 32GB RAM - SSD & HDD Dedicated Server - Only $79/month.

  • cociucociu Member, Provider
    edited May 2017

    RIYAD said: @cociu I have vps with you for testing purchase (Personally) , i think you should simply drop modulesfactory module and find better option

    is the best way to offer a good quality in the future .... i know. Definetly yesterday and today i have look to another options , Was good until last year , dont know what happened with this guy last year , or maybe is his atitudine with the life time license because i feel i am verry f----ked as a client. Always tard in responding , i have ask him to joint teamwiever (payed work ) and is denied , always hi try to make coulpable anothers ... like exemple 1 ) your whmcs is not up to date so i have update my whmcs 2 ) your node is wrong , so we have reinstall the node 3 ) is responding verry tipical in all his tikets ... so almost imposible to work this out. Any way , we find the problem and we work in this but definetly is not a future solution to continue with this module , definetly not recomend to anyone in the future ...

    Also i never ofered kvm because with the tutorial what the guy provide to make template for autoprovisioning was never work. If i ask him to provide the template is ask for +300 eur for all template + minimum 100 eur for the node ....

    Not to tell we faced all this problems when i offered a presale offer (my mistake) and people was opened at least 300 tikets ask for the vps eaven i have tell is a preorder and we need 2-7 days to provide.

    Thanked by 1Justin417
  • I haven't any problem with it, since I @cociu don't delivered my 1TB VPS yet.

    Frustrating.

  • cociucociu Member, Provider

    DigitalJosee said: I haven't any problem with it, since I @cociu don't delivered my 1TB VPS yet.

    Frustrating.

    we have deliver all 1tb offers , what i know i have refound you 2 tranzactions due you have forgott to cancel the recurring payments from your paypal account. After this i dont know about any 1tb offer undelivered. If i am wrong please pm with your email , tranzaction number and we will deliver ASAP or refound what you prefere.

  • @cociu said:

    DigitalJosee said: I haven't any problem with it, since I @cociu don't delivered my 1TB VPS yet.

    Frustrating.

    we have deliver all 1tb offers , what i know i have refound you 2 tranzactions due you have forgott to cancel the recurring payments from your paypal account. After this i dont know about any 1tb offer undelivered. If i am wrong please pm with your email , tranzaction number and we will deliver ASAP or refound what you prefere.

    Sent.

    And I want my VPS, not refund.

  • bersybersy Member
    edited May 2017

    cociu said: Last week we had problem with the whmcs because we have upgrade to the latest version and was 2 days with tiketing broked , at least some of users advert us about this. Maybe your tiket never arrived ? is not usual 1 week , lol. Can you pm please with the tiket number ?

    I prefer make it public in this particular case if you don't mind. #736020

    Just to make it clear, it's obvious VM isn't using for critical purpose, so there is no complaining about.

  • cociucociu Member, Provider

    bersy said: I prefer make it public in this particular case if you don't mind. #736020

    nothing to hide , let me some minutes and i will take a look

  • cociucociu Member, Provider

    bersy said: bersy

    find it , seems to be closed , but i can tell you never we see this tiket ... pfffffffffff . Let me resolve it first and lather i will search for what happened.

  • cociucociu Member, Provider

    bersy said: I prefer make it public in this particular case if you don't mind. #736020

    hmmm , your vps is up ???? and working ?

  • spammyspammy Member
    edited May 2017

    @cociu, another ticket for you to look at: 192890, first submitted on May 8, 3:23am, I am not able to use the VPS yet.

  • cociucociu Member, Provider
    edited May 2017

    spammy said: @cociu, another ticket for you to look at: 192890, first submitted on May 8, 3:23am

    i hope you understand this is not our tiketing system. Also is for less 24 hours , also we have problem with the module wich caused your problem and we work in this.

  • bersybersy Member
    edited May 2017

    cociu said: find it , seems to be closed , but i can tell you never we see this tiket ... pfffffffffff . Let me resolve it first and lather i will search for what happened.

    Oh, don't touch my VM please, cause it's working well for now (after OS reinstall) ;) The point is I had to renstall OS and all software to make it working well again.

  • spammyspammy Member
    edited May 2017

    @cociu said:

    spammy said: @cociu, another ticket for you to look at: 192890, first submitted on May 8, 3:23am

    i hope you understand this is not our tiketing system. Also is for less 24 hours , also we have problem with the module wich caused your problem and we work in this.

    I think our watch is a little different, I am using the time on your ticketing system and current time is May 9 11pm over there I believe?

    I don't mind wait for a bit though, just saying it has been close to 48 hours now actually. You can take your time.

  • cociucociu Member, Provider

    spammy said: I don't mind wait for a bit though, just saying it has been close to 48 hours now actually. You can take your time.

    here is 09.05.2017 and ... 23.13 , any way i just want to point this is not our tiketing support , nobody will respond more fast if all came here with tiket numbers because my tehnicals guys dont have LET account , Now to explain what happened with your vm please read this thread , i just explicated what happened and definetly you will be content finnaly and i will compensate this days

    take a look here please https://www.lowendtalk.com/discussion/113689/autoprovisioning-module-for-proxmox

    i know a client pay for a service but somethimes eaven i want to make it verry fast i cannot.

    Thanks for understand and beleve me i am not sleep good when i know i have tikets waiting

  • raindog308raindog308 Moderator

    Rather than go ticket-by-ticket through cociu's queue, I think we'll close this.

    Thanked by 3cociu MasonR vimalware

    For LET support, please visit the support desk.

This discussion has been closed.