LetBox Issues | retracting service with custom terms
Short story: I contacted letbox about a custom vps with a bit more drive space and the cpu limitations lifted from what was stated in their AUP. The sales support tech agreed to the terms that i could receive this for $20 a month (about 3X LEB price). The server was setup and everything was fine.
Today i was greeted with a service suspension notice for CPU Abuse. With their standard limit being load average of 1 or 20%.
top - 02:48:32 up 17 days, 21:43, 0 users, load average: 1.23, 1.03, 0.67
Tasks: 36 total, 1 running, 35 sleeping, 0 stopped, 0 zombie
Cpu(s): 28.4%us, 1.0%sy, 0.0%ni, 67.0%id, 3.2%wa, 0.0%hi, 0.0%si, 0.5%st
First thing i thought was this must have been by accident, OK so i contact support inquiring why it was suspended. The gave me what is shown above and that it was CPU abuse. Now wait a second i was paying you about three times the price that the vps was normally would have cost to stop this issue if there was a spike in CPU.
Please read my interactions with their staff and what the agreed to. Now from my point of view they just were taking an extra $13 a month from me and didn't provide the service to the point of suspending the server. They just tricked me out of $13 per month for the past few months.