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WHMCS email fetching
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WHMCS email fetching

drdrakedrdrake Member

Hello,

Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

hostname:pop.yandex.com

POP3 Port: 995

Email Address: [email protected]

password: my password.

I run the cronjob to fetch pop3 email accoint and it returns:

POP Import Log

Date: 25/03/2017 14:50:39


Host: pop.yandex.com

Email: [email protected]

Mailbox is empty


I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
Log is empty on whmcs.

Can you help me troubleshoot?

«1

Comments

  • ClouviderClouvider Member, Patron Provider

    Have you contacted WHMCS support ?

  • @Clouvider said:
    Have you contacted WHMCS support ?

    Yes, but they take too much time to reply. I thought of asking here because it's kind of urgent to fix and community members have experience with WHMCS.

  • Have you tried using other email companies?

  • PieHasBeenEatenPieHasBeenEaten Member, Host Rep
    edited March 2017

    Check the logs in whmcs it will tell you why its failing.

  • @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

  • piohost said: use non-encrypted method when importing via pop, default port should be 110

    No. I use port 995 and all OK.

  • mikhomikho Member, Host Rep

    Have you enabled pop3 on your email host?

    Some, line Gmail blocks it by default and you need to enable it.

  • @sanvit said:
    Have you tried using other email companies?

    Actually no. This is my business email.

    @piohost said:

    @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

    But why use an unencrypted connection?

    @mikho said:
    Have you enabled pop3 on your email host?

    Some, line Gmail blocks it by default and you need to enable it.

    It's enabled AFAIK. But I will check again.

  • @drdrake said:

    @sanvit said:
    Have you tried using other email companies?

    Actually no. This is my business email.

    @piohost said:

    @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

    But why use an unencrypted connection?

    @mikho said:
    Have you enabled pop3 on your email host?

    Some, line Gmail blocks it by default and you need to enable it.

    It's enabled AFAIK. But I will check again.

    Because this is what worked for me :)

  • drdrakedrdrake Member
    edited March 2017

    @piohost said:

    @drdrake said:

    @sanvit said:
    Have you tried using other email companies?

    Actually no. This is my business email.

    @piohost said:

    @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

    But why use an unencrypted connection?

    @mikho said:
    Have you enabled pop3 on your email host?

    Some, line Gmail blocks it by default and you need to enable it.

    It's enabled AFAIK. But I will check again.

    Because this is what worked for me :)

    You are sending the email password in plain text and a simple sniff could b Hackyour account.

  • mikhomikho Member, Host Rep

    Are you running your whmcs on a vps?
    Check if your php has IMAP support.

  • @drdrake said:

    @piohost said:

    @drdrake said:

    @sanvit said:
    Have you tried using other email companies?

    Actually no. This is my business email.

    @piohost said:

    @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

    But why use an unencrypted connection?

    @mikho said:
    Have you enabled pop3 on your email host?

    Some, line Gmail blocks it by default and you need to enable it.

    It's enabled AFAIK. But I will check again.

    Because this is what worked for me :)

    You are sending the email password in plain text and a simple sniff could b Hackyour account.

    No I don't, i said that is what worked for me when I couldn't get it working, its a way to test and rule out things :) once we realised it was a problem with encryption we found another solution for e-mails

  • ngstargatengstargate Member
    edited March 2017

    try get emails with email client. maybe this can help you.

  • hostdarehostdare Member, Patron Provider

    is this google apps emails ?

  • @hostdare said:
    is this google apps emails ?

    No read his post its yandex :)

    Thanked by 1hostdare
  • drdrake said: Actually no. This is my business email.

    Maybe there is a problem with Yandex? Have you tried other POP clients? If it is important, maybe consider moving to Google for a month while WHMCS gets it fixed? It will only cost $5

  • MikePTMikePT Moderator, Patron Provider, Veteran

    @sanvit said:

    drdrake said: Actually no. This is my business email.

    Maybe there is a problem with Yandex? Have you tried other POP clients? If it is important, maybe consider moving to Google for a month while WHMCS gets it fixed? It will only cost $5

    Per email account. Gets expensive. Rackspace Email is a great alternative and much cheaper.

    @piohost said:

    @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

    That is not a wise advice. Its pretty easy to fix this. Just check the logs, fix whatever is necessary. A host using unencrypted method and saying that you managed to find another solution... What was it? Using SSL as it should be? Plain text email that contain passwords is not a turnaround.

    Thanked by 1Clouvider
  • @MikePT said:

    @sanvit said:

    drdrake said: Actually no. This is my business email.

    Maybe there is a problem with Yandex? Have you tried other POP clients? If it is important, maybe consider moving to Google for a month while WHMCS gets it fixed? It will only cost $5

    Per email account. Gets expensive. Rackspace Email is a great alternative and much cheaper.

    @piohost said:

    @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

    That is not a wise advice. Its pretty easy to fix this. Just check the logs, fix whatever is necessary. A host using unencrypted method and saying that you managed to find another solution... What was it? Using SSL as it should be? Plain text email that contain passwords is not a turnaround.

    Like I said I meant it as try it via 110 just to make sure that pop is working as it should, it well eliminate at least one reason

  • @MikePT Also i would like to add that we DO NOT send any passwords via email, when you receive emails from us your passwords show as "Password used at sign up"

  • ClouviderClouvider Member, Patron Provider

    @MikePT said:

    @sanvit said:

    drdrake said: Actually no. This is my business email.

    Maybe there is a problem with Yandex? Have you tried other POP clients? If it is important, maybe consider moving to Google for a month while WHMCS gets it fixed? It will only cost $5

    Per email account. Gets expensive. Rackspace Email is a great alternative and much cheaper.

    @piohost said:

    @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

    That is not a wise advice. Its pretty easy to fix this. Just check the logs, fix whatever is necessary. A host using unencrypted method and saying that you managed to find another solution... What was it? Using SSL as it should be? Plain text email that contain passwords is not a turnaround.

    I agree 1000% - very unwise advise and it starts to form a pattern from Pio.

    OP - let's start from the beginning. The first thing that should be checked - logs. What does the logs say ?

    Thanked by 1MikePT
  • PioHostPioHost Member
    edited March 2017

    @clouvider how is ruling out an issue a bad choice? You make no sense

  • ClouviderClouvider Member, Patron Provider

    @piohost said:
    @clouvider how is ruling out an issue a bad choice? You make no sense

    Logs give you the data you require to figure out the problem, recommending someone. To just switch the encryption off, which is a very bad security practice, is a flawed advice at best.

    Thanked by 1MikePT
  • @Clouvider said:

    @piohost said:
    @clouvider how is ruling out an issue a bad choice? You make no sense

    Logs give you the data you require to figure out the problem, recommending someone. To just switch the encryption off, which is a very bad security practice, is a flawed advice at best.

    I didn't mean to turn it off completely just to rule that out, I found that logs didn't show anything when I had this issue with WHMCS, No in production sending emails unencrypted is just plain wrong of course, Like mentioned above in one of the comments i found in the end my problem was in fact PHP based

  • @mikho said:
    Are you running your whmcs on a vps?
    Check if your php has IMAP support.

    It does.

    @piohost said:

    @drdrake said:

    @piohost said:

    @drdrake said:

    @sanvit said:
    Have you tried using other email companies?

    Actually no. This is my business email.

    @piohost said:

    @drdrake said:
    Hello,

    Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:

    hostname:pop.yandex.com

    POP3 Port: 995

    Email Address: [email protected]

    password: my password.

    I run the cronjob to fetch pop3 email accoint and it returns:

    POP Import Log

    Date: 25/03/2017 14:50:39


    Host: pop.yandex.com

    Email: [email protected]

    Mailbox is empty


    I have sent 3 emails from 3 different addresses to [email protected] but it's not working. All 3 emails are unread on inbox.
    Log is empty on whmcs.

    Can you help me troubleshoot?

    use non-encrypted method when importing via pop, default port should be 110

    But why use an unencrypted connection?

    @mikho said:
    Have you enabled pop3 on your email host?

    Some, line Gmail blocks it by default and you need to enable it.

    It's enabled AFAIK. But I will check again.

    Because this is what worked for me :)

    You are sending the email password in plain text and a simple sniff could b Hackyour account.

    No I don't, i said that is what worked for me when I couldn't get it working, its a way to test and rule out things :) once we realised it was a problem with encryption we found another solution for e-mails

    What did you find? Maybe I have the same problem.

  • BopieBopie Member

    @drdrake IMAP support was what I found and FYI yes I'm PIOHOST just made a account for my personal comments :)

  • FIXED. HAD TO SELECT "Mark all messages received using the POP3 server as read in the Yandex.Mail web interface." FROM SETTINGS ON YANDEX. THANKS GUYS.

    Thanked by 1Bopie
  • BopieBopie Member

    @drdrake said:
    FIXED. HAD TO SELECT "Mark all messages received using the POP3 server as read in the Yandex.Mail web interface." FROM SETTINGS ON YANDEX. THANKS GUYS.

    Glad you got this fixed and sorry if my message was misunderstood, I don't explain myself in the best ways sometimes.

  • @Bopie said:

    @drdrake said:
    FIXED. HAD TO SELECT "Mark all messages received using the POP3 server as read in the Yandex.Mail web interface." FROM SETTINGS ON YANDEX. THANKS GUYS.

    Glad you got this fixed and sorry if my message was misunderstood, I don't explain myself in the best ways sometimes.

    You did a great job. No I didn't misunderstand anything. I appreciate your help and everyone else's who tried to help me. :)

  • hostdarehostdare Member, Patron Provider

    Dr what is the cost of using yandex mails for business purposes ? Thinking to get rid of Google apps .

  • MikePTMikePT Moderator, Patron Provider, Veteran

    @piohost said:

    @Clouvider said:

    @piohost said:
    @clouvider how is ruling out an issue a bad choice? You make no sense

    Logs give you the data you require to figure out the problem, recommending someone. To just switch the encryption off, which is a very bad security practice, is a flawed advice at best.

    I didn't mean to turn it off completely just to rule that out, I found that logs didn't show anything when I had this issue with WHMCS, No in production sending emails unencrypted is just plain wrong of course, Like mentioned above in one of the comments i found in the end my problem was in fact PHP based

    Next time, just telnet to the pop server (port 110) if you wish.

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