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Misterhost? No thanks
So i have been with misterhost for about a week now, running a nice little tor relay on it, not using that much bandwidth, and after all, it's unmetered (capped to 10mbps after 2tb). And i heard the little "pling" sound on my tablet, and i looked, and i saw a not so nice email about them canceling my server. I thought, Okay no problem, but i do would like to know the reason why they are canceling my VPS with them
So i have sent a reply (in which i ask the reason of the cancelation) to the email they have sent me, and i got the following "nice" reply from them:
Hi! We don’t have to give any reason for a cancelation. We have the right to cancel a service in the same way, as every customer can do this. Mit freundlichen Grüßen Stephan Röder
So, what are your thoughts on this?
Is this normal for providers? Is this how you would deal with paying customers?
EDIT:
This the cancelation email i got from them:
Dear Wesley we are sorry to say, but we have to cancel your virtual Server to the end of the actual billing period (26.06.2013) Please find an other Provider. With best regards Stephan Röder
Comments
Not much, just their smallest plan
I don't care about the money, i care more about how they act against customers
Quite simply, you were a burden, 'costing' significantly more than your regular node neighbor.
You'd probably expect most people to idle their servers away, using little CPU (bottleneck) or Bandwidth (oversold to buggery), so for you to actually use it to it's limits is an anomaly.
I can sort-of understand them wanting to get rid of you, but they could have at least said something along the lines of "We're sorry, but your usage is conflicting the interests of other users. We'd rather tell you this sooner than later and save your future disappointment"
Meh, bit of a crap move on their part.
@ElliotJ I haven't been using that much resources, maybe 2-3% CPU, That's the highest i've seen it using. Also i have not been using much bandwidth either
As far as i'm aware they allow Tor Relays, seen nothing about it at their TOS
True lol
But still, i don't see why they wouldn't give me a reason...
That's not the way. How hard is to explain true reason, thank for past cooperation and then kindly wish all the best in future?
So far I didn't heard anything negative about this host, but this really isn't the way to end up business relationship with someone.
Let me sum it up: fuck that.
Sure, we have a "we reserve the right to refuse service to anyone at any time" clause in our TOS too, but we've never used it, and don't expect to ever use it.
Any host that can only provide "We don’t have to give any reason for a cancelation. We have the right to cancel a service in the same way, as every customer can do this." deserves to be deadpooled.
Does "we are sorry to say, but we have to cancel your virtual Server to the end of the actual billing period (26.06.2013)" mean that your VM is cancelled as of the 26th of June?
It seems you are allowed to keep your VPS until the end of the period you already paid for?
And frankly if you were our customer and if i was somehow able to find out it's you (xprotocept) i'd cancel you too.
He has some long history on this forum, his nick was xprotocept in the past. IIRC he stole some website designs / templates and then sold them. There was also some other history from him (you know, kids).
edit: http://lowendtalk.com/discussion/864/sorry-for-ripping-sites/p1
I am also a Misterhost user. For myself I am just happy with them. Good network connection and server status.
I will always give a reason if I have to cancel someone, Not that I see that happening except for extreme circumstances(hacking mostly). Just seems like a good way to shoot your self in the foot.
Suprise suprise! I'm suprised that their english support has gotten a hell lot better than last time.
Because zomg you are actually using the bandwidth amount that they advertised! Clearly this must be stopped at once
The designs of 10 VPS companies to be exact.
They might be being overcautious and banning any type of Tor activity due to a German court ruling last year "that German users are responsible (i.e. can be fined) for encrypted contents passing through their connection, even though there is no way they can know what they might contain" The ruling referred to Retroshare and copyrighted material being passed through open wi-fi connections but it could conceivably be applied to Tor relays if you get a judge who's an idiot (i.e. limited tech knowledge).
My usage pattern might be different, just hosting a few websites at misterhost, but I've had no problems with them yet. Altough I do agree that they could be more explainatory/verbose on the reasoning why they shut you off.
And btw, give @joodle some slack. He's had the guts to come out with all the shit, and nowdays he seems to have bettered his LET life...
I have been a past customer of misterhost and had nothing bad to say about them, even voted in poll here.
I also used a Tor relay there, used most traffic (about 90% al the time just to be sure there is something left for the actual site and access) and never had a problem.
Seems like the entertainment industry, err..., sorry, the governments concerned about the child pornography/terrorism are pushing for inept court rulings.
I doubt that was the issue, though, I still have Tor relays in DE and this is one of the friendliest countries to date for this kind of service.
Maybe things are about to change, from now on I am expecting similar mails, however, if they allow it to expire, no problem for me, just warn me in time, countless deadpoolers didnt, I am used to that treatment
No reason, though, is a bit strange, I wouldnt have expected that from their side, maybe they are too ashamed/afraid of the government, who knows... Recently the DE government is increasingly paranoid and played y religious and right-wing ppl.
Lets hope the elections will change that, it is high time for the EU comission and parliament to change too.
Have you noticed the sudden shift in the stance about the "necessity" of cuts and austerity ? If there is prosperity and ppl have eaten enough, is much easier to take their freedom away, if they are hungry, it will be a completely different story.
They cancel the contract with you... Sure in a rude way (GTFO) but no drama.
@joodle Das ist nicht so gut. Misterhost mussen David Hasselhof album mit all seinen hits gehoren unt chill out jetzt!
Don't Hassle the Hoff!!
I had a really slow VM with misterhost -- I worked with support as long as possible, but the ubuntu image I was trying to use as a Xen template was broken. We tried debian, but I was wanting to keep things sane over the environment and not have one OS that was different. After about 8 days, I decided to cancel it. I worked with Stephan Röder also.
I wouldnt't say I received great support, and I wouldn't say I received crappy support - I was supported as long as I could wait for a working ubuntu 11.04 template at the time(1-2 years ago maybe).
They cancelled your VPS because you were running a Tor relay. They gave no reason because then they would have to point to their ToS which does not explicitly forbid Tor relays. So to avoid an argument with you they decided not to give a reason at all.
In the end, their ToS says they can terminate at their own will at any time, so you must live with that. Probably you were using all the traffic, this is the most common cause for which relays are forbidden, maybe they will add it to the forbidden services too.