My new KVM Spider is stuck

My new KVM Spider is stuck

Hello,

I have bought a SLS200 Spider from Lantronix on eBay. It was sold as 'new'. When I connected everything my ESXi machine, it worked fine. After 2 hours, I tried logging in again. I can login and also access the KVM Java Console. I just can't control the server anymore. No keyboard actions were registered, even when I press F2. It seems the spider is completely stuck. Resetting the Unit is not enough. I literally have to unplug and plug the USB cables again. Which is not the point of buying such a Spider, then...

Any clues?

Thanks, Dennis

Comments

  • I recall issues with Lantronix Spiders in similar situations as a customer when Datashack/WSI provided them

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  • ClouviderClouvider Member, Provider

    Buy a server with IPMI/KVM built in. That usually works better :).

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  • MikeAMikeA Member, Provider
    edited March 16

    Oh god. I hated those Lantronix KVMs... good luck is all I can say.

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  • I know enough. Time for return and refund. I bought it under eBays Buyer Protection and the seller takes up to 30 days money back guarantee.

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  • rds100rds100 Member

    There should be also "reset USB hub" or something like that in the menus. Try it.

    -

  • ExpertVMExpertVM Member, Provider

    I think it is safer to return asap. Reason is that this could be a sign of failing but you can try to flash it with the new firmware.

    My experience: I have 5 unit in used for older servers without DRAC and this is helpful at times. But I do have 2 unit went dead out of the sudden without any reason.

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  • @rds100 said: There should be also "reset USB hub" or something like that in the menus. Try it.

    I have done so. Doesn't change a thing. :-((

  • MalinMalin Member

    Bad USB ports maybe? I'd assume it's leaking power somewhere and the USB connection does not get enough.

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  • IkoulaIkoula Provider
    edited March 17

    +1 On some machines there not enough usb power to transmit keyboard commands correctly. Have a look to the kvm you should have a power plug to add an external power supply/AC adapter.

    Thomas - Community manager - ikoula.com

    hyperv vps /-/ xen cloud vm /-/ dedicated servers

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  • Unfortunately I don't come with a solution, I've only ever been plagued with problems with those KVM Spiders. Try another USB hub, perhaps if the mobo has any specific ones for input devices that may be more appropriate.

    Power cycling the spider should also fix it. Be sure to close out sessions where possible and apply any updates that may exist for the device...

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  • @Ikoula said: +1 On some machines there not enough usb power to transmit keyboard commands correctly. Have a look to the kvm you should have a power plug to add an external power transformer.

    Thank you, I have done so yesterday. The problem kept existing. Now I figured ESXi has a power saving option that is on 'Balanced' by default. I disabled it. The engineer from Lantronix pointed out that the server might disable USB after a while, and that the spider (that of course is USB) can not send any commands anymore. I will try again. :)

  • IkoulaIkoula Provider

    Mmmm in that case did you check BIOS settings ?

    Thomas - Community manager - ikoula.com

    hyperv vps /-/ xen cloud vm /-/ dedicated servers

  • @Ikoula said: Mmmm in that case did you check BIOS settings ?

    Yes. USB is set on Legacy. I couldn't find anything that involves a timer.. FYI: I have an ASRock Z77 Pro3 Motherboard.

  • IkoulaIkoula Provider

    Can you disable some of usb ports. For example front usb and keep only back usb ?

    Thomas - Community manager - ikoula.com

    hyperv vps /-/ xen cloud vm /-/ dedicated servers

  • rds100rds100 Member

    Plug a regular mechanical USB keyboard. If the USB ports are getting disabled for some reason, the real USB keyboard should stop working too.

    -

  • Ok. I got it working, I guess. One other problem: when I mount an ISO over KVM, I can not use the keyboard via KVM anymore. It just freezes. Any idea's?

  • IkoulaIkoula Provider

    just pmed you maybe some missing driver makes the OS freeze when you mount an ISO.

    Thomas - Community manager - ikoula.com

    hyperv vps /-/ xen cloud vm /-/ dedicated servers

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