Avoid: Paymentwall is a holy crap.
Previously, I used PW to process Alipay payments from my customers. (Now I use other ways, and have decided to stop using PW)
In PW's portal, I only allowed Alipay. So, 100% of our income through PW, is processed via Alipay.
The first crap is that, you need to wait for 2 months until the payout. Yes, you receive your payout of your profit made in January, in March!
The last time, they were too slow to send payout (via ACH to my company's bank account) saying that « the queue is too long ».
January was the last time I use PW. So, I thought in this month I should get my last payout and kill my account.
Then it begins:
Thank you for reaching out to us.
We noticed that you had a decrease in your revenue in February that's why your payout > will be put on hold for 3 months. This payout will be released on the scheduled payout of May 2017.
Regards, Paymentwall Team
I was shocked, and then I saw this link https://www.paymentwall.com/en/faq/payouts/194
The payout can also be put on hold for a specific amount of time if we see that you have stopped processing payments. This is to cover any possible chargebacks the users may file. Once the prescriptive period is over, we will pay you your remaining balance minus any refunds or chargebacks.
Okay, I don't want to say anything more. However, AFAIK, chargebacks are unavailable in Alipay. Once you made the payment, everything is over.
Then they wrote this to me:
You are correct that Alipay doesn't allow chargebacks but allow refunds.
Without new revenue, we have to keep funds in your account to cover possible requests.
If you decide to completely stop the processing with us, we still have to wait the elapse of the risk period.
Yes, I know that Alipay supports refunds. However, if my customer submits a ticket to me requesting refund, I need to contact PW manually to get the transaction voided. Previously, I did this for times, and they never replied nor made the refund... I had to refund externally using other ways...
I googled « Paymentwall payout on hold », and saw some similar situations on other people's review. So, I suggest that: avoid using Paymentwall.