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DigitalOcean Abuse Account Problem
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Oh I know, I'm just casually chatting with you now
I guess the problem is you use github promo code and have more than one do accounts.. there are many people selling .edu email to get do github promo code
YEY! You are secretly interviewing me for a job at DO or maybe NSA
I think repeated multi account. I have some account in DO. And every account can get another promotional code.
I think the most reason because that problem. But the support don't show my violations.
So
You knowingly have multiple accounts
Support locks your account
You open a ticket to figure out how they linked those accounts to you to prevent them from being able to identify that in the future.
Support refuses to answer.
You trickle some (half of the) information into a public forum, trying to cause an outrage.
Outrage does not happen.
This sound about right?
Multiple accounts? I thought DO was rich.
Can I use github student thing on an old account btw who already had some 10$ promo code?
The github promo is specifically for new customers only, for the purpose of introducing them to the platform for their development work.
I have no development work but I am a student.
I think is right. If I am not mistaken, few years ago I have an other account with my identification id that I sent via support tickets in DO.
I think the support know who am I. I used same billing detail, I just have 2 paypal account with same name. 1 is normal account and 1 more is business account.
I have read this ToS at point 3.6, https://www.digitalocean.com/legal/terms/
Why upload screenshots to an awful slow site instead of, let's say, imgur?
This can be collapsed into one question. If there would be no reason for that, why would DO harm their own business? I also fail to see why an unmanaged provider like DO would use manhours to provide backup to the Customer when the Customer is at fault ? It's time consuming and time costs money. They are under no obligation if the suspension/termination was as a result of Customer's fault.
I'm all after great customer service, that's what I believe hosting business, or any other business for that matter, is about, but at the same time the Customer must follow the terms of contract that he or she signed up to. Fact that someone posts something on a public forum to put pressure on the provider doesn't change the terms in any way, and shouldn't result in change of terms. For all I know the customer have been providing public shells (it was admitted in some posts above IIRC), someone did something that probably breached the contract the OP signed with DO, thus making the OP directly responsible as a party to the contract, after all it was his or hers choice to let a 3rd party use the server.
/thread for me.
Edit: Huh, this thread evolved fast while I was finding time to complete this post...
@eofsay so polite. If me, l'll forgive anything he/she do.
Try Linode. I reported some scam sites that they were hosting and they thought it wasn't a problem. They are much more scam friendly.
Well the attitude in that ticket is the one I expect from a provider that found that a customer is using their service for some super offensive material, ex: child pornography, which I hope is not the case.
Agree with you DO customer service too harsh to OP
it would better if they explain what OP fault
What if they legally can't?
This is just wrong.
Do not trust any host, even if they are huge in size. Things meant to go wrong will always go wrong at the wrong time.
In that case they should inform the account will remain locked due to an on-going official investigation, be it by FBI or any other official entity.
What if they legally can't say that either?
Have you ever been part of such a legal process?
Well certainly the customer has the right to his data. Is important the he knows or be informed as to why he will no longer have access to it.
Just like any official procedure offline.
If an official letter or communication need to be made, then they should inform the customer so that he lawyer up and follow the right channels to get access to his data.
It doesn't work like that. The law enforcement is the one ordering. Provider is the one executing orders. If the order includes a gag clause, you can't even say it exists as a provider. That's how it works in a real world.
Furthermore, if the data on he machine is illegal, in most countries it would be an offence to knowingly transmit it.
In a perfect world everything could always work in the ways we desired. It's nothing that complicated though.
Actually, there is always a disclosed reason. For example, a torrent site is taken down, a notice is setup in the home page by the government entity.
Plus we are assuming this is something giganticly illegal. Maybe the guy had legit data, got hacked, some scam campaign was setup. This does happen more frequently than what you would believe, well you are a provider I'm sure you are aware.
Absolutely not always.
And yes, it could be big or small. So far the OP admitted to open shells so it means it can be everything. We don't know everything, we effectively know nothing about the case which is why I don't understand strong opinions of some that are being posted here, without basis for them in the merit (unless of course they have the whole picture, indulging the DO side of the story and what really happened, which I doubt).
Right, getting back to work then ;-).
Sorry just for clarification I have not open this droplet shell to other people. I just use this droplet to login to shell of my other vps to create linux user for get access to vpn or ssh tunneling in that vps, not this droplet, and the user was created can not login to shell (terminal), just vpn or ssh login only. To ssh login without access the terminal, I usually used Bitvise. https://www.bitvise.com/ssh-client-download
Just tell the truth! Half ass story turned into a whole ass load of comments.
this is as it is. provider are in better position here. customer most probably needs to sue them, if he hasn't done anything wrong and needs his important data. no intend to judge any side here, just to point out.
this should generally be assumed the worst case that can happen from a customer point of view and doesn't depend on the reputation of a provider in any way. if you can't or won't go with a lawyer in any worst case, then probably your data is not valuable enough ;-)
Do automatically analyzes traffic with tcpdump for suspicious activity patterns. Especially if you are new user. You can notice it at fronted dashboard logs section.
Abuse of the referral system (when services are so damn cheap) or locked for LEO/court order. Out of the very few child porn incidents I've handled at two providers, they wouldn't reply to suspension and would run if the server connectivity was interrupted.
The logic might be that if he was doing something bad on purpose, helping him learn how to escape detection at the next provider is the last thing you want to do.