Avoid CycloneServers at all costs!
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Avoid CycloneServers at all costs!

Hi, I'm not a forum person at all. Neither a reviewer, but this truly enfuriated me and boy it takes a lot to do that.
So I ordered a vps "service" from this ilegitimate website and just as soon as the payment was fullfilled a dude from support chat said they did not have the space available. I ordered a 100gb hd and they only could provide 20gb! OK they asked if it was OK if they provided the rest in no more than 3 days. I accepted (ikr?) and not only they exceeded the 3 days limit but also when I asked for a refund they terminated my account stating it's against the TOS and they can terminate the account in case you ask for one.
Crazy right? So basically they say, if we rob you, you're on our rights not to call the police.
And they even threatened me by saying they were going to report this to other companies.

Right...

So yeah, you guys better stay far from this thieves.

PS.: The least that I could try the service was pretty awful, really slow. Maybe they actually saved me a lot of time.

«1

Comments

  • First post bashing a provider...
    Beside that, if what you say is true, it is really shady. But, as a noobie, you have to prove what you say by uploading the tickets to their support, backing up your claims.

    Thanked by 1netomx

    • If a program actually fits in memory and has enough disk space, it is guaranteed to crash.
    • If such a program has not crashed yet, it is waiting for a critical moment before it crashes.

  • watssonwatsson Member
    edited January 2017

    @jvnadr said:
    First post bashing a provider...
    Beside that, if what you say is true, it is really shady. But, as a noobie, you have to prove what you say by uploading the tickets to their support, backing up your claims.

    Sure here's the chat transcript from the support dude:

    Chat on clients.cycloneservers.net

    Conversation started on : Wednesday, January 25, 2017, at 21:31 (GMT+0)
    [22:06] CycloneServers has joined the conversation
    [22:06] CycloneServers: Hello you just bought a VDS?
    [22:06] V1485379907141701: Hello, yes i did
    [22:07] CycloneServers: We don’t have enough disk space at this time to fill your order we can provision the server with the space we have and then upgrade you when more space is free?
    [22:08] V1485379907141701: how much space do you have now and how long would it take you to upgrade?
    [22:08] V1485379907141701: just an estimate time ofc
    [22:10] CycloneServers: we don’t have a eta but 3 days max we have 25GB on the server node
    [22:10] V1485379907141701: okay then if it is not more than 3 days
    [22:18] CycloneServers has left the conversation

    Heres when I sent the refund request:

    Your message regarding the purchase you made on 25 January 2017 for $xx.xx USD has been sent to Cyclone Servers. Please allow time for your seller to respond.

    And here's when they terminate my account:

    Cyclone Servers

    Termination - Cyclone Servers Hello, *************** (SLC) This is to let you know that the following services for your account VDS Special has been terminated. Thanks for Choosing Cyclone Servers visit our website |
    29 ene. <------

  • Pretty shady indeed. It even looks like some bad joke.

  • AmitzAmitz Member
    edited January 2017

    I formatted the chat transcript to make it more readable.

    "Actually, throughout my life, my two greatest assets have been mental stability and being, like, really smart."

  • How did you sent the refund request? Looking at the refund request, it looks like it was a PayPal dispute? (Please correct me if I'm wrong!)

  • MSPNickMSPNick Member
    edited January 2017

    Normally if you send in a PayPal dispute, companies refuse to let you use there services - Just as an FYI.

    The hopes of getting a refund is now, in PayPal's hands

    Thanked by 1doughmanes
  • Thanked by 1ad0
  • I asked for a refund using paypal for a service they didn't provide I don't see whats wrong with that :S

  • I dont get it. He had a resolution. Then demanded a refund through a paypal dispute because it took to long and then is confused why he isnt getting the service anymore?

    I get asking for a refund if the resolution takes too long, but first: do it by asking the hoster first instead of running to a paypal dispute first thing. Second: why are you confused that they terminated your service? You in the end didnt pay anything after you get your money back from paypal. No money = no service.

    Thanked by 1Falco33
  • Well actually they did not agree to a refund at all. And they even terminated the service.
    That's why it looks like a bad joke.

  • mfsmfs Member

    You should always seek for a direct reply from them first, failing that you'll move to paypal (and from that moment on the provider may terminate your account/refuse any further dialogue with you)

    You said "ok, let's wait for three days" and after three days you have filed a refund request @ paypal. You should have contacted again your provider and asked them for either a refund or for the services you paid for. Then, if they failed to reply in a reasonable time or to issue a refund or or to give what you have paid for, you could have asked paypal for a refund.

    Now you can only wait for paypal doing their magics; don't expect any further collaboration from your provider obviously.

  • That's not the way I see it. If I'm already waiting on something you should have done 3 days before, and you still dont do it. I'm in all my rights to demand a direct refund and that's it. I was not going to wait more than 3 days and they knew that.

  • jarjar Provider
    edited January 2017

    Regardless of what you consider justified or appropriate, it is good advice to tell you that you should contact a host and ask for a refund before filing a PayPal dispute. You see it as merely a refund request. They see it as being accused of fraud, and that carries a particular risk for them if too many people report them for the same.

    You'll note that in the dispute none of the options for a reason that you have to choose from are appropriate for the situation, given that you agreed to accept less on the product side at order. The further agreement between you and them is one that you should speak to them about directly.

    Thanked by 1WSS
  • mfsmfs Member

    You didn't ask for a direct refund, you filed a paypal dispute. You were the one who accepted to wait three days and you don't know if they would have refunded you immediately after the three days. You don't know if they would have refunded you immediately if you said three days ago that you weren't willing to wait any further.

    You have all the rights to call in paypal, they have all the rights to terminate your account if you involve paypal directly (since you anyway won't be a customer any more); plus you didn't have any running services to start with. You're the one who chose the paypal dispute.

  • Maybe you're right but it doesn't take away the fact that they did not deliver not once but twice what they said they'd provide. And besides that, at the time they terminated the service it was just a dispute and not a claim so it was up to them to make it right and they decided not to.

  • AnthonySmithAnthonySmith Top Provider
    edited January 2017

    Wants service, contacts host.

    Wants support, contacts host.

    Decides he/she wants a refund, contacts paypal.

    Which one of these is the odd one out ^^

    I kind of understand it, some people have no idea how things work, perhaps the OP thought this was actually the appropriate channel to do so, like most people I assume he/she did not bother reading the terms of service and refunds policy for the host.

    As a host, I don't want customers who run to their bank/card issuer/paypal first as soon as they feel something is not what they want.

    So regardless of what you think is right or wrong a lot of hosts will not give you service at all now as you are probably going to be flagged on maxmid and fraud record for doing this.

    I think you probably already know 90% of this and used your words carefully so as to seem like you did nothing wrong, if I am wrong then fair enough, you know now.

    Thanked by 2jar netomx
  • Paypal dispute IS NOT A REFUND REQUEST

    Why are we still allowing bypassing AUP/TOS (Netflix) requests? We're one thread pull away from being HF.

  • @AnthonySmith said:
    Wants service, contacts host.

    Wants support, contacts host.

    Decides he/she wants a refund, contacts paypal.

    Which one of these is the odd one out ^^

    I kind of understand it, some people have no idea how things work, perhaps the OP thought this was actually the appropriate channel to do so, like most people I assume he/she did not bother reading the terms of service and refunds policy for the host.

    As a host, I don't want customers who run to their bank/card issuer/paypal first as soon as they feel something is not what they want.

    So regardless of what you think is right or wrong a lot of hosts will not give you service at all now as you are probably going to be flagged on maxmid and fraud record for doing this.

    I think you probably already know 90% of this and used your words carefully so as to seem like you did nothing wrong, if I am wrong then fair enough, you know now.

    And it's going to be up to me to decide not to chose dodgy hosters like yourself.

  • WSSWSS Member
    edited January 2017

    As everyone else said- you pulled a dick move.

    Yes, I agree that you weren't getting the service you paid for, but they told you ahead of time that they weren't able to offer it immediately. If you were not OK with waiting a few days, and then contacting them again if it was not ready, you should have immediately asked for a refund. By filing a dispute before saying "Hey, where's this thing you promised me?" was detrimental to both your hosting, and their service.

    If you choose to close the dispute after resolving this with the host directly, I'm sure you'll both be happier- even if they just refund your money and you end up elsewhere.

    I won't be back until @bsdguy is released.

  • watsson said: when I sent the refund request:

    watsson said: Well actually they did not agree to a refund at all.

    Those two comments are at odds to each other. I dont understand.

    Otherwise, others have said similar things already. Talk to the hoster first. Paypal disputes carry heavy costs to the seller. (I love paypal as a customer, but as a seller Id never use it, far too customer friendly to where they dont even ask for proof from customer side most often)

  • @WSS said:
    As everyone else said- you pulled a dick move.

    Yes, I agree that you weren't getting the service you paid for, but they told you ahead of time that they weren't able to offer it immediately. If you were not OK with waiting a few days, and then contacting them again if it was not ready, you should have immediately asked for a refund. By filing a dispute before saying "Hey, where's this thing you promised me?" was detrimental to both your hosting, and their service.

    If you choose to close the dispute after resolving this with the host directly, I'm sure you'll both be happier- even if they just refund your money and you end up elsewhere.

    No. Please read again.
    I did not agree on waiting a few days, just 3. And they put the 3 days mark.

  • SSDBlazeSSDBlaze Member, Provider

    You should have contacted the host saying that it has been 3 days and you want the disk upgraded. Then they would have either delivered or told you that they still cannot do the upgrade. THEN you can ask the host directly for a refund, and if they won't refund, you proceed to the dispute.

    Often time hosts state in their ToS that if you open a dispute, your service will be terminated immediately without refund.

  • @MagicalTrain said:

    watsson said: when I sent the refund request:

    watsson said: Well actually they did not agree to a refund at all.

    Those two comments are at odds to each other. I dont understand.

    Otherwise, others have said similar things already. Talk to the hoster first. Paypal disputes carry heavy costs to the seller. (I love paypal as a customer, but as a seller Id never use it, far too customer friendly to where they dont even ask for proof from customer side most often)

    Logs are pretty clear mate. I'm not hiding anything and the evidence is there for everyone to see.

  • WSSWSS Member

    @watsson said:

    No. Please read again.
    I did not agree on waiting a few days, just 3. And they put the 3 days mark.

    I am quite capable of reading a paragraph, thank you. At the 3 day mark, you opened a refund/dispute request without even contacting them first. You harmed both them, and yourself by doing so. I agree that in a perfect world it would have been ready at 00:00:01, but it doesn't usually work out that way- especially when you are pinching pennies and going with a cheap service.

    I had to wait 5 days for a Kimsufi server with NO notice on how long it'd take. The first time this happened, I sent an email, and two days later, it was provisioned. That's just how it works. If you need something instantly, pay for it. If it isn't provisioned within the hour- then approach them for a fix or your money back.

    I won't be back until @bsdguy is released.

  • @watsson said:

    @MagicalTrain said:

    watsson said: when I sent the refund request:

    watsson said: Well actually they did not agree to a refund at all.

    Those two comments are at odds to each other. I dont understand.

    Otherwise, others have said similar things already. Talk to the hoster first. Paypal disputes carry heavy costs to the seller. (I love paypal as a customer, but as a seller Id never use it, far too customer friendly to where they dont even ask for proof from customer side most often)

    Logs are pretty clear mate. I'm not hiding anything and the evidence is there for everyone to see.

    And? What you say is still at odds to each other. You said 1: I did not agree to that refund 2: I did agree to that refund.

    Choose.

    And again: yeah the hoster was late and might have warranted a refund request, but not a fucking paypal dispute. Talk to the other person and ask them to deliver or refund. If they dont refund, then go to paypal.

  • mfsmfs Member
    edited January 2017

    @watsson everyone in this thread is telling you that you cannot blame your provider for their choice to terminate your account. If everyone is telling you this, maybe - maybe - you should consider that some expectations on yours side were wrong.
    Logs are pretty clear, but we are reading something you still don't read. Next time you ask for a refund make sure you really ask it directly to your service provider before involving paypal.

  • @watsson said:

    And it's going to be up to me to decide not to chose dodgy hosters like yourself.

    And now we all know why you did a refund request through PayPal, you're an absolute idiot.

  • WSSWSS Member
    edited January 2017

    An it harm no one, host as ye will.

    I won't be back until @bsdguy is released.

  • AnthonySmithAnthonySmith Top Provider

    watsson said: And it's going to be up to me to decide not to chose dodgy hosters like yourself.

    :) ok then, stamp away.

  • @watsson said:

    @AnthonySmith said:
    Wants service, contacts host.

    Wants support, contacts host.

    Decides he/she wants a refund, contacts paypal.

    Which one of these is the odd one out ^^

    I kind of understand it, some people have no idea how things work, perhaps the OP thought this was actually the appropriate channel to do so, like most people I assume he/she did not bother reading the terms of service and refunds policy for the host.

    As a host, I don't want customers who run to their bank/card issuer/paypal first as soon as they feel something is not what they want.

    So regardless of what you think is right or wrong a lot of hosts will not give you service at all now as you are probably going to be flagged on maxmid and fraud record for doing this.

    I think you probably already know 90% of this and used your words carefully so as to seem like you did nothing wrong, if I am wrong then fair enough, you know now.

    And it's going to be up to me to decide not to chose dodgy hosters like yourself.

    Anthony is a serious, reputable provider. You do seem dodgy though. I hope those 18 USD are spent in Big Tasty's.

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    New brand coming soon!

  • PieNotEvenEatenPieNotEvenEaten Member, Moderator

    Title should change Watsson is a scammer.

  • After seeing too many threads like this one, I feel that hosts should add this line "If you need refund for any reason, please contact us first, not Paypal" in the first/welcome email.

    We suffer not from the events in our life, but from our judgment about them - Epictetus

  • ClouviderClouvider Member, Provider

    @saf31 said:
    After seeing too many threads like this one, I feel that hosts should add this line "If you need refund for any reason, please contact us first, not Paypal" in the first/welcome email.

    It is in most ToS but so cares to read the agreement actually ;-).

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  • WSSWSS Member
    edited January 2017

    @Clouvider said:

    @saf31 said:
    After seeing too many threads like this one, I feel that hosts should add this line "If you need refund for any reason, please contact us first, not Paypal" in the first/welcome email.

    It is in most ToS but so cares to read the agreement actually ;-).

    So what? :v

    Thanked by 1switsys

    I won't be back until @bsdguy is released.

  • @watsson said:

    @AnthonySmith said:
    Wants service, contacts host.

    Wants support, contacts host.

    Decides he/she wants a refund, contacts paypal.

    Which one of these is the odd one out ^^

    And it's going to be up to me to decide not to chose dodgy hosters like yourself.

    You moron you are dodgy and shady as fucking hell. You are fraudster

    And your the scammer literally you bought an service agreed to the host on an request then opened an paypal dispute

    shut the &%*k up

    Make your choice on your own But i can help you to make them right.

  • @PieNotEvenEaten said:
    Title should change Watsson is a scammer.

    Give this man an PIE

    Thanked by 1PieNotEvenEaten

    Make your choice on your own But i can help you to make them right.

  • @simonindia said:

    @watsson said:

    @AnthonySmith said:
    Wants service, contacts host.

    Wants support, contacts host.

    Decides he/she wants a refund, contacts paypal.

    Which one of these is the odd one out ^^

    And it's going to be up to me to decide not to chose dodgy hosters like yourself.

    You moron you are dodgy and shady as fucking hell. You are fraudster

    And your the scammer literally you bought an service agreed to the host on an request then opened an paypal dispute

    shut the &%*k up

    Whoa!

    Thanked by 1switsys
  • WSSWSS Member

    @cociu said:

    WSS said: An it harm no one, host as ye will.

    is this you ? uhhhhh

    No, but he looks a lot like the guy in my picture aged another 10 years!

    Thanked by 1ad0

    I won't be back until @bsdguy is released.

  • randvegetarandvegeta Member, Provider

    @wattson,

    From what I can see, your mistake is thinking that a dispute = refund request. They are 2 very different things.

    Once you open a dispute, you take the options away from the host, and YOU as a customer lose all credibility. Obviously if you open a dispute, you're not going to be a customer, so they won't try and keep you or help you (why would they bother?). And since you've already escalated to the top, there is nothing more you can do, so again why would they cooperate.

    From the host perspective, it costs time and money to deal with. And if the chargeback is successful, may incur a hefty charge-back fee. So again, once it reaches this level, you are basically giving no incentive what so ever for the host to be nice or co-operative. Ultimately, the host will want to just be over with it, so in most cases, will simply terminate and let Paypal decide. Since the funds are 'held' immediately after you open a dispute, the money is already GONE (for the host). But you will need to wait for Paypal to complete their investigation, and why would the host want to help you speed things up when all good will is lost?

    From what I have read, you did not get what you ordered and did not get what you were promised. So you are indeed entitled to a full refund. The minute you open a dispute though, the host loses access to that money (meaning your service is now 'unpaid'), so they can really do what they want at that point, including terminate your service and become uncooperative. They owe you nothing at this stage.

  • @watsson

    Maybe it's easier to digest when I, not a provider but a somewhat experienced user, tell you:

    a) being right is a question of perspective. That's why pretty often both sides feel to be right.
    b) being right is one thing. Getting ones right at a court is a quite different thing.
    c) Do you want to be right or do you want a well working server at a hoster who considers you a good client?

    So, here are some helpful and well proven rules:

    a) make clear arrangements.
    b) be sure to have proof. (What you provided first was just some text. That could have been typed as well by your sister.). screenshots are usually the best way.
    c) If there are problems, step up the ladder and so not jump any step!
    First you try to settle internally, i.e. with the provider.
    Next you try to get at someone higher up at the provider.
    Next you can try to build up pressure here.
    Only if none of those steps achieve an acceptable and reasonable result you do the following:
    First you tell the provider that you would hate to but are ready to open a paypal dispute or similar (a hint with an ugly big hammer).
    !! Only if the provider shits on that you actually really open an outside dispute or call your money back !!

    Reasons:

    Margins for most providers are small. Refunds are expensive with most payment forms. And by expensive I mean really expensive (well above the monthly price of many VPSs). So what you did really badly hurts a provider.

    There are systems in place where providers can poison you, "reputation" systems many if not most providers look into before accepting a new client. When you force them to refund you through a dispute they'll be enraged and poison you badly.

    Finally, keep in mind that most providers, incl. at the rather low end, are not out to fuck you. A little shady sometimes but not scammers. Usually problems arise from them sailing very tight and such with not exactly reliable infrastructure/servers, low end connectivity, and low end reserves. Which - keep that in mind - is why you came here and chose them, too! (at least if you are half way realistic).

    The trick is to make them understand that you are not the perfect victim and if needed maybe even a tough nut but that you'll play fair, realistic and with at least some patience.
    Plus, keep in mind that you both are in an unfavourable position at the beginning. Once a couple of months have passed and the provider saw that you make no trouble, no spamming, etc., your position will be much, much better.

    My favourite prime number is 42. - \forall cpu in {intel, amd, arm}: cpu->speed -= cpu->speed/100 x irandom(15, 30) | state := hacked

  • Time for a title change?

    Why are we still allowing bypassing AUP/TOS (Netflix) requests? We're one thread pull away from being HF.

  • @Amitz said:
    I formatted the chat transcript to make it more readable.

    How do you format text on LET? Please tell me the secret.

    tsdns.io - free, redundant, DDoS-protected TSDNS

  • scam ?

    i have vps on their host .

  • WSSWSS Member

    @tr1cky said:

    @Amitz said:
    I formatted the chat transcript to make it more readable.

    How do you format text on LET? Please tell me the secret.

    See that little link beneath the textarea box that says Markdown? Yep.

    I won't be back until @bsdguy is released.

  • CycloneServersCycloneServers Member, Provider

    To start off, we usually don't process orders on weekends. Also, the 3rd day, he kept on mentioning would have been on Monday, Jan 30th. However, his order was ready to be upgraded later on Sunday, but instead, that was when he had opened a dispute with PayPal. He could of have, at any time, submitted a support ticket and requested a refund during the 3 day period, which he failed to do so. Needless to say, we were also going to give him 125GB, which is 25GB more, instead of the 100GB he had originally asked for no extra charge, due to the inconvenience that went on.

  • SnickertasticSnickertastic Member
    edited February 2017

    @watsson said:
    Hi, I'm not a forum person at all. Neither a reviewer, but this truly enfuriated me and boy it takes a lot to do that.
    So I ordered a vps "service" from this ilegitimate website and just as soon as the payment was fullfilled a dude from support chat said they did not have the space available. I ordered a 100gb hd and they only could provide 20gb! OK they asked if it was OK if they provided the rest in no more than 3 days. I accepted (ikr?) and not only they exceeded the 3 days limit but also when I asked for a refund they terminated my account stating it's against the TOS and they can terminate the account in case you ask for one.
    Crazy right? So basically they say, if we rob you, you're on our rights not to call the police.
    And they even threatened me by saying they were going to report this to other companies.

    Right...

    So yeah, you guys better stay far from this thieves.

    PS.: The least that I could try the service was pretty awful, really slow. Maybe they actually saved me a lot of time.

    I'm sorry to hear but this seems like very odd scam due to the fact they delivered a product and you went to paypal directly for refund which = a paypal dispute. You can go to other providers but I'm sure they would do the same thing.

    I know you probably thought paypal is faster but in reality they want legit proof and what you showed us isn't proof just email subjects.

    Your time is limited, so don’t waste it living someone else’s life. –Steve Jobs

  • I'm not a scammer, it's not like I really care what some of you think, but if it's worth saying
    I actually cancelled the paypal dispute (or whatever it's called I can't remember lol) that same day anyways.

    I guess I know when to admit that I'm wrong and I'm not afraid to point that out.

    Also if it's worth saying, I didn't think it was inconvenient for them to do it on the paypal side but I was just so mad at the time and didn't really know any better which was kind of worse.

    I'm sorry to see so much hate in the post, some seem like they really could use therapy even.

    Thanked by 2ricardo M66B
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