Announcing Support Difficulties - The right way
So I've just logged into my Webhosting Providers Dashboard and saw this pinned to the top:
We are currently experiencing an incredibly high volume of support tickets.
As such we are working through a very large backlog and replies may be much slower than you are used to.
Please bear with us while we work through the lists - all tickets will be answered as soon as possible.
We do ask that if your ticket is not urgent that you consider waiting until later to allow us a chance to respond to the current backlog.
Thank you for your understanding and apologies for any inconvenience.
Given they usually respond within ~30 mins with an actual solution I am more than happy to see them communicate their concerns with the customers and I did hold back some tickets I was gonna open because they are really not that urgent and well just gotta give props to their awesome team It's that moment when you feel like you and the provider are a team rather than just provider and client.
That being said Id like to see this sorta behaviour from more providers! We need this!