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This is the best support software IMO, have been using it for years.
http://www.phplivesupport.com/
Yeah that's what I planned to do with it. The main reason I'm using Zopim is because of that too (hell I'd set up a server just to run as the gChat bot that talks to me only if I knew how).
It is very very laggy. Takes about 5-10 seconds for a message to appear, and it seems to be using actual page refreshes or something.
wat. Really?
No slower than Zopim from my usage....
@Damian is it live right now on IPXCore's website? I'd be willing to test it from a clients perspective right now
No, we're still on Zopim on the site. I'm not quite sure how we're going to integrate LSR yet, since Zopim is a popup thingy in the corner, while LSR is an image button you click on.
Ah ok. Let us know how it is. If they do come out with gChat integration or anything else really I'd definitely consider using this (prefer to have in-house/self-hosted stuff)
How about a lil' CSS to glue it to the bottom of the viewport?
Throw in some basic javascript, to make it closable, therefore moderately unobtrusive and you should be good to go.
Have a look at Twitter Bootstrap's alert.js if you want something quick and nasty... and easy to implement.
I think Live Help Messenger covered my business better.
Same here.
Good idea!
Hi all,
I gona answer some questions here:
It is very very laggy. Takes about 5-10 seconds for a message to appear, and it seems to be using actual page refreshes or something.
You can choose how often the chat will refresh, but I never had laggy as a feedback.
No, we're still on Zopim on the site. I'm not quite sure how we're going to integrate LSR yet, since Zopim is a popup thingy in the corner, while LSR is an image button you click on.
It is very simple to integrate on your website, button code is provided in the operator panel and you can of course upload your own button.
Rhino will be hosted on your server.
@Jerome: Could you please answer if you're going to integrate gChat or any other alternative chat systems into Rhino? You still haven't answered it.
I'm not entirely sure. It seemed to reload some of the assets (such as the 'support representative' avatar) every few seconds.
If I have the support rep panel and the customer chat panel next to each other, it takes at least 5 seconds for a message to appear on the other side.
That's a bit of a problem.
Rhino is already a chat system, why should I integrate another one? As I wrote above you can change how often the chat will pull new messages from the server (set to 5 seconds at the moment in the demo).
I don't think you're understanding us correctly.
@Jerome: For example lets say its a two man show. They'd like to have the ability to offer live chat support but sometimes are out of office. What they do have though is a smart phone capable of accessing gChat from anywhere. Zopim allows the chat support questions to be redirected to gChat (have you used Zopim or similar products before?) for convenience and mobility. Can your software do that is what I'm asking.
iPhone app is in development as well a windows client, for mac I use fluid. Rhino Pro already has a mobile client, so yes I think I go further then Zopim.
@Jerome: well I tried to use the mobile version but your demo isn't working right now (atleast for me). I'll check later on a different network. I'm interested on the efficiency of this on iOS.
Is the iOS only thing you're going to support? Are you not going to provide the functionality to Android too?
@Damian you know... if you want to share that I wouldn't mind
Android will follow later...
Actually demo just started working again. I like the mobile feature but the thing that makes me feel iffy is the lack of an app on the android (I don't know how mobile networks work but its my understanding webpage wise phones don't really stay connected the entire time).
I'll continue keeping an eye on your project but I probably won't purchase a license until the iPhone and Android apps are made (that's the make or break for me).
Great job though, looks nice and functions great on a desktop! (I didn't get the 5 second delay thing like what @joepie91 mentioned).
The mobile web based version works on android better, because IOS doesn't really support audio play in browser.
With android Rhino Pro works great (tested).
I will update this post here when apps are ready...
@Jerome thanks. Sorry I was getting a little annoyed earlier. If I do purchase the app though I'd prefer to purchase the Pro version (I like the shiny things)
Regular polling is really not acceptable for a supposedly 'realtime' platform like a chat. Why not use longpolling and eliminate the latency?
You will still get a delay with long polling, best solution would be websockets, but then you can't sell it anymore...
Yes, a delay of several milliseconds. I'd consider that considerably better than 5 seconds.
+1, especially since I just now got disconnected from Zopim again, while chatting with a client, and can't log back in.
You still using that shite flash client? Try beta.zopim.com, works slightly better
That's what I've been using (or trying to) for the past couple of months :P
I got this setup on ipxcore.com. A few things that Zopim did that this doesn't (yet):
1. new order notifications
2. pull customer info from whmcs
3. gtalk integration
Too bad this isn't open source