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Am I missing something?

Am I missing something?

GaryGary Member
edited October 2012 in Help

Does Edis only have emails/phone calls for support? No actual ticket system? I'm probably being dense...

Their new VRS firewall, I assume, has bollocksed up one of my two VPSes with them. :(

Comments

  • Ok, cool. I emailed them a few hours ago, but I half thought I'd missed a ticket system.

  • Yes.

    I am no longer affiliated with IPXcore.
  • I believe it has something to do with some stupid Austrian laws, all communication has to go through email (and be recorded and kept for some time even). @William ?

  • David_PDavid_P Member
    edited October 2012

    WHMCS could keep logs though.. and tickets are sent via email.

    edit;; can't wait for the new panel though.. I wonder if it will replace manage.edis.at/vps?

  • Local laws are sometimes a big pain in the butt. For instance we issue an invoice on paper to everyone with an EU VAT number.

  • @rds100 said: Local laws are sometimes a big pain in the butt. For instance we issue an invoice on paper to everyone with an EU VAT number.

    I was told that I need to issue paper invoice for each transaction once I get VAT reg. In Bulgarian. Still figuring on how to modify whmcs and is it even worth it. Luckily no need for VAT regsitration for me yet.

    Disclosure: I work for Query Foundry LLC.
    I own DA International Group Ltd.
  • OMG, even in romania paper invoices are no longer required (only recently tho, 2, max 3 years ago it changed. M

    Who's General Failure, and why is he reading my drive A: ?

  • Yea it is related to storage requirements, can't use WHMCS for that. Also, we DO have a ticket system (OTRS) in background - You just as customer don't see it (unless you look in the headers) - So nothing to worry about :)

    Opinions/Posts are to be assumed my own/personal and not company related unless obvious
    Working @ EDIS and owning some others (and/or parts of) | Available for consulting | http://as198412.net | https://william.si

  • All sorted now :)

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