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Concerned about VPS Provider

Concerned about VPS Provider

mihhamihha Member
edited October 2012 in General

I have VPS with EasyVPS provider. Lately, URL to their billing application gives you "Website currently unavailable". My VPS is working normally but I wonder what will happen when I will have to pay my invoice.

I have no way to communicate with them, Does anyone know the email?

Thank you guys!

«1

Comments

  • Try there other URL: http://www.easevps.com/

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

    Thanked by 1mihha
  • INIZINIZ Member
    edited October 2012

    WHOIS information shows: Email: [email protected] @Jacob

    Thanked by 1mihha
  • @StormVZ

    I don't believe that email will work if their web site doesn't exists but I can certainly try

  • We still exist, Send all support requests to [email protected]

    Thanked by 1DestroyeRCo
  • When will you bring billing back online then? :)

  • JackJack Member
    edited October 2012

    @Jacob why is the site down?

  • @Jacob said: We still exist, Send all support requests to [email protected]

    Sent you a email :)

  • ZenZen Member

    They're having issues with their UK DC I believe, which is probably where the billing was hosted. Give them some time to get everything sorted.

    I work for Nodisto.

  • @Zen said: WHEN WILL IT END!?

  • ZenZen Member

    @DestroyeRCo said: WHEN WILL IT END!?

    Probably next week, primarily beginning at the top of the Eiffel tower at around 8:32AM on Monday morning. You'll have around 7 seconds to see "it" "end" before you too "end". It should be spectacular!

    I work for Nodisto.

  • @Zen said: Probably next week, primarily beginning at the top of the Eiffel tower at around 8:32AM on Monday morning. You'll have around 7 seconds to see "it" "end" before you too "end". It should be spectacular!

    Are you talking about...? xD

  • I hope Burst aren't going to cut him off because of this: http://www.webhostingtalk.com/showthread.php?t=1199259

  • InfinityInfinity Retired Staff

    @jhadley said: I hope Burst aren't going to cut him off because of this:

    I believe they've already been cut off and are changing providers.

    我是一个巨魔 (;

  • @jhadley said: I hope Burst aren't going to cut him off because of this: http://www.webhostingtalk.com/showthread.php?t=1199259

    They've kicked him for the constant DDoS. Honestly I am not really into the things, however he's been ddosed liek the past 2 months. Every provider whould have done that, except of course the DDoS protection specialists.

    If I was on his place, I'd figure out why I got targeted, cause the same thing will happen in the new DC.

    Disclosure: I work for Query Foundry LLC.
    I own DA International Group Ltd.
  • LV_MattLV_Matt Member
    edited October 2012

    @jhadley said: I hope Burst aren't going to cut him off because of this:

    They cut him off over 24 hours ago, and to be fair I don't blame them for it.

    @Alex_LiquidHost said: They've kicked him for the constant DDoS. Honestly I am not really into the things, however he's been ddosed liek the past 2 months. Every provider whould have done that, except of course the DDoS protection specialists.

    Don't forgot the abuse of phone support.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • jhadleyjhadley Member
    edited October 2012

    Clearly I'm a little behind! Where's he going now?

  • JackJack Member
    edited October 2012

    @jhadley said: Clearly I'm a little behind! Where's he going now?

    Melbourne.

  • jhadleyjhadley Member
    edited October 2012

    @Jack said: Melbourne.

    Are they aware of his DOS attacks, and is he aware of their policy? (I.e., null route straight away)

  • @jhadley said: Are they aware of his DOS attacks, and is he aware of their policy? (I.e., null route straight away)

    He wants them to nullroute the IPs that are under attack , BurstNET was removing nullroutes though that's what annoyed him.

  • ZenZen Member
    edited October 2012

    @jhadley said: Clearly I'm a little behind! Where's he going now?

    Some other Manchester DC I presume, Melbourne?

    Lets all be fair, the issue wasn't entirely the attack, it was BurstNET's failing to null route the attack in proper time and removing null routes for no reason shortly after.

    It isn't much to ask for a provider to be proactive about null routes.

    I work for Nodisto.

  • @Zen said: Some other Manchester DC I presume, Melbourne?

    Yup , They seem pretty good , look at the site nice videos on it :).

  • jhadleyjhadley Member
    edited October 2012

    @Jack said: Yup , They seem pretty good , look at the site nice videos on it :).

    They're ok. Recently taken over in case anyone wasn't aware. Swanky buildings. Networking staff member who doesn't know his subnet from his elbow ;)

    I don't think Melbourne would take him on if they knew about this though.

  • @jhadley said: They're ok. Recently taken over in case anyone wasn't aware. Swanky buildings. Networking staff member who doesn't know his subnet from his elbow ;)

    I don't think Melbourne would take him on if they knew about this though.

    I had a look at peeringdb only saw 1-5gbps is that true?

  • @Jack said: He wants them to nullroute the IPs that are under attack , BurstNET was removing nullroutes though that's what annoyed him.

    Someone is obviously targeting him, everywhere. What happens when they start hopping from IP to IP in his subnet, when they target the main nodes, the switch and etc. . The whole thing continues over 1-2 months now if I am correct, someoen is obviously trying to bring him down. Unless he pays a huge load of money for network equipment and actual ddos protection, he is screwed untill he resolves his problems with the one DDoSing.

    Disclosure: I work for Query Foundry LLC.
    I own DA International Group Ltd.
  • Thats why I will be going through our client base and denying the services based on the risk they pose.

    Not everyone will be able to host in our UK Location now. Things are going to change.

    This will be my last response, thanks.

  • @Jack said: I had a look at peeringdb only saw 1-5gbps is that true?

    Not sure of numbers but I believe it's a small network and think they're going to be less forgiving that Burst.

  • @Jacob said: Thats why I will be going through our client base and denying the services based on the risk they pose.

    you arent already doing this? that explains some stuff.

    join us on IRC - #lowendbox on irc.freenode.net

  • OK guys, I truly welcome your comments but this discussion is getting nowhere since Jacob already replied to my initial question so I would like to close this discussion if that is possible of course

  • @mihha said: OK guys, I truly welcome your comments but this discussion is getting nowhere since Jacob already replied to my initial question so I would like to close this discussion if that is possible of course

    If your question was already answered, I'm not sure how it's a problem if the thread trails off to a related subject...?

    Appreciate my posts/software/guides? Donate (PayPal/Flattr/Bitcoin): http://cryto.net/~joepie91/donate.html | irc.freenode.net #lowendbox

  • rchurchrchurch Member
    edited October 2012

    Is it only the UK nodes having this problem, or are they the ones with lowest quality protection? A question about BurstNet. Don't they have the facility to notice a DDOS attack and nullroute the IPs automatically? This seems rather suspicious to me. Whether you are a high paying customer or not the facility should be in place. Whether they charge for extra DDOS services is entirely another matter.

    I now understand your LEB comment about having to wait for someone t arrive in the morning to fix things.

    @mihha You are not the only one who wanted to ask this question - that is why the rest of us are piling in :)

  • Hope things go well in the move Jacob :)

  • @Jack said: Melbourne

    Looking at what easevps offer and what the DC offer I cannot see how this can work without bandiwdth being slashed by more then half.

    £20 per 1000GB data transfer per month on 100Mbps port

    I know, I'm Dale Maily.

  • @Taylor said: Looking at what easevps offer and what the DC offer I cannot see how this can work without bandiwdth being slashed by more then half.

    £20 per 1000GB data transfer per month on 100Mbps port

    Well

    >Dear, Jack S.
    
    We are moving all the UK, Manchester Equipment to another Facility on the same complex around 2 Minutes distance away from the current location, We will have a larger space so that we are not limited by that. Advantages will be Lower Ping Response time worldwide, For any people actually close by to manchester we currently have about 20ms, It will be reduced to 12ms. Other advantages are we will recieve our own access card / key to our cabinet so we are not depending on any other Technicial Staff or Departments.
    
    This move is going to be done at Friday 12Th Start: 5:30 PM (GMT), There is no current ETA for End but we hope to have it up and online within Just a couple of hours. New IP Addresses will be given to customers. (Subject to Justification, So anyone who has a Large Quantity currently may have to be reconsidered). The current delay is getting a electrician to feed the power into our Cabinet.
    
    Just to make you aware credits / compensation will be given for the downtime experienced, What it is we have not yet decided.
    
    Regards,
    
    Jacob R.
    
    

    It doesn't say anything about bandwidth..

  • @Taylor said: Looking at what easevps offer and what the DC offer I cannot see how this can work without bandiwdth being slashed by more then half.

    EaseVPS only had 5TB B/W per server.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • @Jack @LV_Matt

    Found this on their LEB post by Jacob

    Our port was disconnected, Just being tossed back and forward with BurstNET Customer Service. So I did something about it and got a quote from melbourne for a Quarter Rack and it is being provisioned as we speak. (Ready as a plan B).
    
    If we do move to melbourne, Bandwidth changes would have to be reduced but with that we would have to either lower the price, or increase another resource for your benefit.
    
    Just going to phone them for a update on this now, Probably more tossing about…

    I know, I'm Dale Maily.

  • @joepie91 said: If your question was already answered, I'm not sure how it's a problem if the thread trails off to a related subject...?

    Simply because my intention was not to blame Jacob or his services. I am generally satisfied with what his company provided to me so far. This discussion seems like it is starting to throw rocks on him and my intention was not that from the very beginning

  • Considering small datacenters network the attacks may affect the whole datacenter which would be a dissaster.

  • I've been waiting for this thread..

    As a Brit, I don't like complaining so didn't want to open it.

  • Got my new VPS information but it won't boot and looks like I have lost data from the solus data, ticket sent.

    I know, I'm Dale Maily.

  • TazTaz Disabled

    Drama once again

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • My server's just come back online.. Jacob is a noob.

    http://stats.pingdom.com/3pfg285v32et/624968/2012/10

  • @AsadHaider said: My server's just come back online.

    Ouch, that's a lot of downtime.

    ServerBear - Easy UnixBench/dd/IOPS/FIO (NEW) & Network Benchmarks | Example Report | Compare Low End Boxes
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  • @AsadHaider said: My server's just come back online.

    Still waiting for mine. I was sent new addresses yesterday (node UK3), and the control panel shows the VPS as Online, but it is inaccessible either by network or serial console.

    Ticket #439186.

  • @swsnyder said: Still waiting for mine. I was sent new addresses yesterday (node UK3), and the control panel shows the VPS as Online, but it is inaccessible either by network or serial console.

    Yeah, I had this issue too after getting the email with my new IP. Poked Jacob on Skype and he fixed the IP after a couple of hours.

    Serial console is still broken for me, backups too, and no IPv6 assigned.

  • @rchurch he was tranna sell his gear on IRC last night.

    [02:47] If your interested in expanding UK let me know. [02:47] I have all my equipment ;) [02:47] For sale... First come First serve don't all fight over the L5420's... [02:48] From melbourne. [02:48] Termination Notice as the attacks continued so just going to issue refunds and call it a day in the UK.

  • Yeah, We just picked the equipment up, Refunds, etc are being issued for UK Clients.

    Emails was sent out to UK Clients.

  • Was the attack focused in the UK, or does the UK lack mitigation equipment?

    Doesn't the option of moving UK users to the US if they are OK with that?

  • ZenZen Member

    I don't know why you transferred data centres without being clear about the ongoing attacks.

    I work for Nodisto.

  • Yes, @rchurch Please send me a PM.

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