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HostBill vs. WHMCS

HostBill vs. WHMCS

PhoenixVPSPhoenixVPS Member
edited September 2012 in General

We put allot of work into customizing our WHMCS theme for our setup, but HostBill is coming along nicely and is looking better and better every day. I wanted to ask the community here (those that have had some experience with it) if it would be worth switching. It would be allot of work migrating everyone over, but I'd like to do it rather sooner than later. Thank you in advance for any input.

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Comments

  • RandyRandy Disabled
    edited September 2012

    hostbill interface is much clean and attractive. but the price and support is a different thing.. not giving trial users support is another thing

  • HostBill... dat GUI.

    SimpleNode | Minecraft and VPS Hosting | KVM and OpenVZ | Dallas, TX and Phoenix, AZ | PayPal and BitCoins accepted

  • Hostbill FTW. Too bad it's near impossible to get a license now that's not owned.

    ~ Jimmy VortexUnit. Who likes poptart.cats?
  • I wonder if HostBill is theme-able like WHMCS?

  • @lele0108 Actually the fact that they don't have monthly licenses doesn't bother me that much. Come to think of, I'd rather pay once than every month. Lets say you get WHMCS at $12.95 / month, in two years it's like $310.80. Provided one stays in business for the long haul, monthly licenses aren't that attractive.

  • @vpsnodebox HostBIll uses the same template system (smarty (.tpl)) and is easily customisable, I'm a proud owner of no branding owned HB license :)

    I have to say I love the SolusVM module for it, works like a treat! See our homepage screenshots: http://stormvz.com

  • @StormVZ Thanks for sharing, that looks really good. Is it Twitter Boostrap based as well?

  • HostBill has a nice feature set but the support is just so bad that I would stay away from it.

  • whmcs ftw.

    www.NXWebSpace.com

  • @vpsnode Some order forms use Bootstrap but not sure if it's all based around it. As far as I know the templates are not Bootstrap based however I do use some parts of it :)

  • As a customer I find HostBill to be more annoying to use than WHMCS. I also dislike having to log in every single time I visit (but that may just be that site)

  • imagineimagine Member
    edited September 2012

    We're currently in the proccess of mving from WHMCS to HostBill - well, the initial stages (test how well it migrates, and then see how it works for our customers; then make it the actual billing site).

    We've found WHMCS to become cumbersome over time, especially with how it has been handling Orders -> Invoices -> Products over the last while (and thats not a config issue, and Solus say its WHMCS' fault, and WHMCS say the other way :@ )

    Either way - I like HostBill, and when I presented it to my team, they thouroughly prefferred the HostBill interface and features. As we're not using it for support (and we've made an integration with our support desk), only for sales/invoicing/provisioning - which in our expereicne it does very well at.

    On themeing, its no harder than WHMCS to theme :)

    Personally, I'd've liked to take the move toward Blesta - but v3 is far-off, and their current release is lacking (to say the least).

    Just my 2 cents'. (or shold that be "pennies")

    LR

  • HostBill wins at end user experience and interface. WHMCS wins at admin interface.

    Owned licenses of both are probably worth having. Switching isn't fun, but you just never know what tomorrow will bring.

  • We've never had a problem with WHMCS so we have no plans of ever switching away from a product that works 100% for us.

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, TX, and AZ
    Test our network here: Drgn.biz
  • I appreciate all the input, but I can see that the opinions are split on the subject.

    One annoying thing is the branded/non-branded versions. Why not have a single version without any branding that's priced in the middle?

    I don't know how HostBill works with DNS plans, but one annoyance is that with WHMCS doesn't have any support for SolusVM's DNS plans. It's probably the SolusVM module, but regardless it is annoying because I would have liked to offer FREE DNS plans for the community. People signing up via WHMCS for them would have made things easier. It would have been a win - win for everyone as well: community members would have had access to our DNS network for free and we could have advertised a bit. It sometimes kills me how slow these two companies (Solus Labs and WHMCS) move to update features.

  • INIZINIZ Member
    edited September 2012

    @vpsnodebox HostBill includes modules for cPanel DNS / OnApp Anycast & PowerDNS.

    You can setup PowerDNS cluster VERY easily using HostBill's automated script: http://hostbillapp.com/features/apps/powerdns.html http://wiki.hostbillapp.com/index.php?title=Install_PowerDNS

  • @StormVZ That is what I am looking for :) Thanks allot!

  • We are using WHMCS. We are really satisfied with it. It has nice features, easy to expand (develop widgets, modules etc). The support is great. There are new versions with new features once in a while.

    We vote for WHMCS!

    New VPS Offers | KVM | Germany | 70GB HD | 768MB RAM | Unmetered BW

  • I have to agree that HostBill looks better but WHMCS seems to have better support. HostBill will give you free support the first 30 days. Afterwards you would have to pay for support. Additionally they just removed the free trial and offer only owned licenses. I was just so close to stick with HostBill but I think I am going to use WHMCS now. At least my presales questions become answered on whmcs forums. Got no answer on hb forums.

  • @vatoloco I guess it's always better to stick with what works. Thanks for the info.

  • Well, I have found HostBill's support to be pretty good recently, they seem to be taking it much more seriously. We are getting valid and useful responses within 2, and then further follow ups within 30 minutes, which it pretty good and much better than what we have experienced with WHMCS.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • @LV_Matt I appreciate your input as well. It seems that so far opinions are split so I feel I must try HostBill, wish they still offered a trial.

  • @vpsnodebox said: @LV_Matt I appreciate your input as well. It seems that so far opinions are split so I feel I must try HostBill, wish they still offered a trial.

    I do however use there ticketing support, as I have had the license just under 2 years now so I get the free support which I have paid for.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • RandyRandy Disabled

    How is the livechat addon matt?

  • @Randy said: How is the livechat addon matt?

    We didn't particularly care for the built-in LiveChat in HostBill, and went with PHPLive instead.

  • RandyRandy Disabled

    well. i wanted to know how was it ;-)

  • @Randy said: How is the livechat addon matt?

    Don't use it and haven't tried it. I'm perfectly happy with LiveChatInc for our live chat at the present time.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • @KnightSwarm_Phillip I like PHPLive and we purchased an owned license with source code. In the long run it saves a boat load of money.

    @LV_Matt said: I get the free support which I have paid for.

    That's kind of a contradiction in itself, lol.

  • JarJar Member

    In my opinion, spring for the license. If you don't use it here, maybe you'll use it later for another project. Then again I have a spending problem :P

  • RandyRandy Disabled

    @jarland said: In my opinion, spring for the license. If you don't use it here, maybe you'll use it later for another project. Then again I have a spending problem :P

    not at all, it makes perfect sense

  • edited October 2012

    Aside from their support the interface (customer and admin) is very friendly and easy to work with. They need better QA before patches/new features are released, we have experienced issues twice after patches were released. These were functions that were working properly prior to the patches. Response time is okay, usually within 24-48 hours but some times we have to keep pushing and following up to get a fix.

    In the beginning hostbill was extremely buggy for us. We have had many issues but have managed to get them fixed over a 3-4 months period. By buggy I mean features that were causing us to lose money and customers, which is extremely irritating.

    We still wouldn't switch to WHMCS, they aren't cloud friendly.

    StyleX Networks Cloud VPS on Xen & OnApp - FREE AnyCast DNS

  • RandyRandy Disabled

    @stylexnetworks said: We still wouldn't switch to WHMCS, they aren't cloud friendly.

    for now , yes.

    thanks for sharing your views HostBill :)

  • @Randy

    IMO hostbill is damaging their brand due to lack of man power.

    StyleX Networks Cloud VPS on Xen & OnApp - FREE AnyCast DNS

  • RandyRandy Disabled

    @stylexnetworks said: IMO hostbill is damaging their brand due to lack of man power.

    and hopeless support + CEO giving crap , but i must say i find their interface nice and sharp. :)

  • @Randy

    They don't have enough employees. Kris seems to take care of sales, support, billing and everything else. This just brings efficiently and quality down.

    StyleX Networks Cloud VPS on Xen & OnApp - FREE AnyCast DNS

  • RandyRandy Disabled

    what is your guess on how many employees they have? well, they could try being cheap and outsource but they didn't :)

  • "About Us KBKP Software S.C. is self-funded, privately owned company based in Poland. We helped over 2000 companies around the globe from various industries build their brands on top of stable billing, automation, support and client management solution HostBill provides. "

    Bullshit

    D4jsp - Where virgins roam free
    Thanked by 1Randy
  • @Nexus said: "About Us KBKP Software S.C. is self-funded, privately owned company based in Poland. We helped over 2000 companies around the globe from various industries build their brands on top of stable billing, automation, support and client management solution HostBill provides. "

    Bullshit

    Which part are you calling BS on?

  • NexusNexus Member
    edited October 2012

    2000 Companies on top of stable, reliable and automated client management solutions?

    It's way to broad, do they mean.. "Clientexec, WHMCS, etc/etc". Or just random client management solutions which is about the same logic as a website designer company selling used templates to different customers and then using a slogan; "We have built thousands of unique websites for users across the globe!". As in the end-user doesn't even know that it's merely the same template. Egotistical "Who Are We" pages like that are atrocious and despicable. They should be ashamed of themselves.

    D4jsp - Where virgins roam free
  • JarJar Member
    edited October 2012

    @Nexus said: It's way to broad, do they mean.. "Clientexec, WHMCS, etc/etc".

    I'm confused. They make HostBill, so wouldn't that be basically saying they have 2000 companies running their software? It sounds logical and reasonable as I'm reading it, perhaps I'm missing what you're trying to say.

  • @jarland I agree - while if it were untrue (and able to prove so), I'd call it 'despicable' - however it is possible that there are 2k+ HostBillApp clients, especially from their historic licensing options.

    Unless I'm missing something, it seems to me quite likely that their software powers the billing of over 2,000 firms. Further to that, obviously, they'd call their solution a "stable billing, automation, support and client management solution".

    I'm I'm missing some shameful aspect of that, I do appologise :)

  • INIZINIZ Member
    edited October 2012

    I'm sure it's not "bullshit" as large providers, such as vpsland would have increased their sales.

    I must admit support is slow but at times we get a response in minutes day or night.

    Also since WHMCS/cPanel partnership I can only guess they will work mostly on the cPanel / WHMCS integration side.

  • I've been waiting for a month for them to make a script to import ALL data from WHMCS Extremely slow.

  • @ChrisK said: I've been waiting for a month for them to make a script to import ALL data from WHMCS Extremely slow.

    On that front, I agree - import (for me) will grab all the clients, and thats pretty much it.

    Though I am sure it should import services - I'm just not doing something quite the way they want me to. If the worst comes to the worst, I'll just have to pull all the data manually.

    Glad it's not just me on their backs about a proper migration script.

  • Well they just released an update few days ago: http://blog.hostbillapp.com

    So I guess they have other priorities.

  • JarJar Member

    @StormVZ said: So I guess they have other priorities.

    Well they did say they'd consider feature additions, not promise to add them in other people's time frame. Pretty sure a third party could accomplish this task, just no one wants it bad enough.

  • LV_MattLV_Matt Member
    edited October 2012

    Don't forget VPS.net / Singlehop and a few more gave away free hostbill licenses at one point.

    Considering how many licenses WHMCS have 2000 is a pretty realistic number from HostBill.

    And OnApp gave it away for free with there Cloud-in-a-box scheme.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • Just received an email from WHMCS about their partnership with cPanel. This might not be news, but they are making it more official: "cPanel & WHM is a leading control panel for the Linux operating system, used by more WHMCS users than any other. And so we are pleased to announce that we have joined forces, with the goal of creating a more integrated solution for web hosting providers that will provide a more cohesive solution." - blah blah blah....

    While we provide high performance shared hosting, I'd like to say this: shared hosting can't die fast enough....

    Anyway, it looks like WHMCS has lots of money and manpower. Having an alternative is always good because monopolies are no good to anyone or for anyone.

  • @jhadley said: HostBill has a nice feature set but the support is just so bad that I would stay away from it.

    implying that WHMCS has better support

  • @vpsnodebox said: Having an alternative is always good because monopolies are no good to anyone or for anyone.

    Exactly, even for themselves, monopolies tend to become wasteful and anchored in the past. Modern management does help, but cant work miracles. An amateur using his best judgement will probably perform better at a smaller scale than any top manager having to deal with a huge organization and it's inertia. Lobby and lawyers might help them, patents and whatnot, but at the end of the day, nobody wants an economy dominated by giant monopolies, not even themselves or the politicians they buy, it remains to understand that. M

    Who's General Failure, and why is he reading my drive A: ?

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