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no SSH connection possible

no SSH connection possible

bubiebubie Member
edited August 2012 in Help

I got my VPS activated. I try to reach it with putty. But as soon as I try to connect nothing happens. Till a "fatal error" appears: "network error: connection timed out"

I need help.

«1

Comments

  • You need to contact your provider, not us.

    Disclosure: I work for Query Foundry LLC.
    I own DA International Group Ltd.
  • Welcome to the support forum of BudgetVM!

    Thanked by 1klikli
  • How should I know, I posted this in the help section to get help. Maybe I do something wrong. So you suggest I make a support ticket

  • TazTaz Disabled

    @bubie said: "network error: connection timed out"

    Either your provider or your isp/internet connection. By anychance, are you connecting from a public wifi?

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • No, I'm at home.

  • Vps on control panel online or not?

  • JarJar Member

    How long has it been since it was activated? Have you tried initiating a reinstall via the supplied control panel?

  • bubiebubie Member
    edited August 2012

    In control panel everything looks good. It is online. It is online about 1,5 hrs. At least I got that activation email before 1,5hrs.

    I didn't reinstalled, because Debian got pre-installed by them.

  • JarJar Member

    Try a reinstall, wait 5 minutes. Try to SSH into it from another VPS. If that fails, open a ticket.

  • @bubie You never used Solus? Just type your password in password area in solus and update, then go to ssh, it will go through. Everytime you re-install os, don't forget to update your password from solus.

  • bubiebubie Member
    edited August 2012

    Aha, no I never used it. Hm, and I created a support ticket 2 minutes ago. Root or console password?

  • The IP is not responding, it has nothing to do with root password. Either his ISP is filtering some kind of connections, which is highly unlikely, or the IP was nullrouted (happened a minute ago witha client of myne - the IP got nulled by my NOC while it was used by a previous client for incomming DDoS) or something with the network config at the hostnode is wrong. Either way it is not something that can be resolved by us.

    Disclosure: I work for Query Foundry LLC.
    I own DA International Group Ltd.
  • bubiebubie Member
    edited August 2012

    They have a network problem.

     Hello,
    
    The problem you're experiencing is due to the result of a known network outage. Our network engineers and upstream providers are currently working on the issue. We will inform you when we know more and when the issues have been resolved.
    
    Thank you for your patience.
    
    Thanked by 1risharde
  • My VPS got activated yesterday 7pm GMT+2 I couldn't use it once since then.

    I still can't access via SSH.

    Ans who should I believe? The control area on budgetvm page shows online. But the advance control panel on master.scalabledns.com shows offline.

    Can't use :(

  • gsrdgrdghdgsrdgrdghd Member without signature

    @LAKid said: Everytime you re-install os, don't forget to update your password from solus.

    Do not listen to @LAKid, that's horrible advice. Updating your password from Solus will make Solus store it (in plaintext?) in the database. Use Solus only to set a temporary password, then SSH into your VPS and set the real password with passwd.

    Thanked by 1bubie
  • Besides, Solus doesnt like ( ) % # space and whatnot. Make a temp pass in solus and change with passwd as soon as you can. M

    Who's General Failure, and why is he reading my drive A: ?

    Thanked by 1bubie
  • Check ssh port and firewall. some providers change from 22 by default, while some firewall the default port

  • LOL @ LAKID's advice, inb4 bruteforced.

    D4jsp - Where virgins roam free
  • bubiebubie Member
    edited September 2012

    Notice: We are working on it, I'm chatting with Travis from support since one hour, they ran some checks on their side. It even showed offline on their side, while it showed online on my control panel.

    But maybe the reinstall will solve it. It doesn't hurt, since I could change anything to the VPS at all.

    Just wanted you guys to know, that it doesn't look like a password error.

  • bubiebubie Member
    edited September 2012

    We got it to Ping, but couldn't log in yet. Now I don't get on the general website of budgetvm. It loads really long an d then this error appears.

    "WHMCS Kayako Integration API Error: Couldn't resolve host 'support.scalabledns.com'"

    Edit: now their website just times out. Edit2: surprise, the website works again

  • Shouldn't take this long to fix it..

    I work for Nodisto.

  • bubiebubie Member
    edited September 2012

    It got fixed yesterday evening. I could use it and learn how to install a VPN server.

    I tested it, it worked fine and after a while suddenly no data throughput via VPN. SSH timed out. And control panel revealed that the VPS is offline again. :(

    Now it is weird, it shows online again, but SSH and totalcmd with SFTP plugin both loop or keep waiting on the password authentication step.

  • Run :)

    I work for Nodisto.

  • TazTaz Disabled

    Either wait patiently till late Monday or get a new provider.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • I have same problem from the last two days. I almost run, but i'll wait first, still not 30 days though.

  • bubiebubie Member
    edited September 2012

    It goes on an off and on and off according to SolusVM.

    Do you call this a good uptime? See the ram usage graph. Where it shows zero ram it was offline.

    !(http://www.abload.de/img/budgetvm-runtimeqzxp5.jpg)

  • IMO its just proof they're stupidly overloading the node in some area causing a bunch of kernel panics.

    I work for Nodisto.

  • bubiebubie Member
    edited September 2012

    To be honest, it's a bad start and I'm not impressed at all.

    Let's see if it gets better or if I run away. Same situation as @budingyun

    EDIT: it works again

  • One of the reason I leave BudgetVM

    My blog | Server Uptime | I'm not working for any providers in here, all my comments just my own opinion.image
  • For clarification, I have a 128MB VPS in Chicago.

  • It is not only us, ppl at WHT are also up in arms against the company. I am leaving it too, have an 1024 one. Looked cool at first, but, I guess I expect too much for too little ever since I am with Uncle Sal :P He is spoiling us... M

    Who's General Failure, and why is he reading my drive A: ?

  • Uncle Salvatore / Prometeus

  • People who overload OpenVZ Nodes are asking for trouble.

    You have two options to make money. You buy the hardware up front or get favorable lease terms and you make a set profit per server you put up. You can make bigger or smaller ones, but keep in mind performance. Then to make your profit you have to scale. The second option which many deadpools probably engaged in was renting a server and paying more a month than the lease would of cost and making a pittance above the rental costs, which obviously requires much more scaling, but then your VM to support ratio is blown completely out of the water because you have to work in mass volume to profit.

    WHT if full of posts in the VPS or Dedicated Server section of people thinking a baseline server with a single hard drive constituted a proper VPS business. It may work for awhile, but one dead server and a bunch of leaving customers and the downward spiral begins.

    Thanked by 1Taz
  • TazTaz Disabled

    @FRCorey said: WHT if full of posts in the VPS or Dedicated Server section of people thinking a baseline server with a single hard drive constituted a proper VPS business. It may work for awhile, but one dead server and a bunch of leaving customers and the downward spiral begins.

    This.

    How can you even think about offering PAID VPS hosting without bare minimum raid 1 ( If you can not afford additional HD.)

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • Actually, this is not the case with budgetVM. Their io is solid, stellar in places, it does not look like overloaded and it is not SSD with 80 GB for the 1024 plan. There is probably a "too many orders per minute" situation that blew out support and tech departments. Either way, at this time the machine is not usable for normal tasks, it is only a toy/vpn and an 128 plan should be enough for this. I do not intend to ask for money back, but I will cancel and change plan. M

    Who's General Failure, and why is he reading my drive A: ?

  • Same. Cancelled, but didn't ask for a refund.

  • @Maounique said: Actually, this is not the case with budgetVM. Their io is solid, stellar in places, it does not look like overloaded and it is not SSD with 80 GB for the 1024 plan. There is probably a "too many orders per minute" situation that blew out support and tech departments. Either way, at this time the machine is not usable for normal tasks, it is only a toy/vpn and an 128 plan should be enough for this. I do not intend to ask for money back, but I will cancel and change plan. M

    Agree. Io and network is superb actually, except vps sometime offline problem.

  • everyone loves uncle sal :)

  • @Randy said: everyone loves uncle sal

    Jalous ? :P I was talking one of these days with him that he couldnt sleep because one node was not feeling well and when he was at the computer a DDoS was just starting... This requires a lot of work and dedication or a big team, I dont envy him, must be very hard especially since this is not his day job, he is making a lot of money as a consultant, this is just putting some unused resources to good use. Dont envy Uncle Sal, he works very hard for it. M

    Who's General Failure, and why is he reading my drive A: ?

  • @Maounique said: Jalous

    ?

    Thanked by 1Randy
  • SimpleNodeSimpleNode Member
    edited September 2012

    @Taz_NightHawk

    Well... there is a fairly popular VPS host around here who doesn't use any form of RAID or take backups. I've talked to their "technical lead" on skype, and apparently, it's not necessary because they're not responsible for their customer's data.

    SimpleNode | Minecraft and VPS Hosting | KVM and OpenVZ | Dallas, TX and Phoenix, AZ | PayPal and BitCoins accepted

  • @Maounique i am not, :) do you want me t o bite you @Maounique?

  • RandyRandy Disabled
    edited September 2012

    @SimpleNode said: Well... there is a fairly popular VPS host around here who doesn't use any form of RAID or take backups. I've talked to their "technical lead" on skype, and apparently, it's not necessary because they're not responsible for their customer's data.

    Which?

  • @gkz said: Uncle Salvatore / Prometeus

    Well, the only point the kept me away from prometheus was the poor speeds on their US location.

    @budingyun said: Io and network is superb actually, except vps sometime offline problem.

    ^This. Speeds are good, but uptime not.

  • SimpleNodeSimpleNode Member
    edited September 2012

    @Randy AstoundingHost. I used to run my (personal) minecraft server, and a SimpleNode backup webserver there, but I/O was terrible. It also feels... uneasy that yours (and another 50 or so client's) data is being stored on a single, non redundant drive. @dominicl knows more, he used to work there.

    We now use @LV_Matt for our main webserver, and their servers are excellent. (also, matt, sorry for alex being so mad at you when we got DDOS'd. :) )

    SimpleNode | Minecraft and VPS Hosting | KVM and OpenVZ | Dallas, TX and Phoenix, AZ | PayPal and BitCoins accepted

  • I can accept that host is not responsible for my data, after all, if i want backup i buy a plan with backup, but no raid... That would be for speed first and redundancy later, except on SSD which might work ok without raid.

    @bubie said: Well, the only point the kept me away from prometheus was the poor speeds on their US location.

    What are you talking about, Prometeus has no US location, you probably make a confusion here, they have the best network I saw to date, but it is all in Italy so far. M

    Who's General Failure, and why is he reading my drive A: ?

  • @Maounique said: @bubie said: Well, the only point the kept me away from prometheus was the poor speeds on their US location.

    Do you mean the Italy speeds to US?

    But it's nice to Indonesia :p

  • But the lack of RAID also means downtime (how long depends on how long it takes for the DC to get new drives) when the disks fail.

    SimpleNode | Minecraft and VPS Hosting | KVM and OpenVZ | Dallas, TX and Phoenix, AZ | PayPal and BitCoins accepted

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