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› › ★ 1GB @ $5/m || 2GB @ $7/m! ★ UNMETERED INBOUND TRAFFIC ★ 100% Network Uptime SLA ★ DoS Protected ★
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★ 1GB @ $5/m || 2GB @ $7/m! ★ UNMETERED INBOUND TRAFFIC ★ 100% Network Uptime SLA ★ DoS Protected ★

GreenHostBoxGreenHostBox Member
edited December 2014 in Offers

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About GreenHostBox

GreenHostBox was established in May 27, 2013 in looking to provide customers with high quality hosting and support. We understand that anything from a small personal blog to a mission-critical business site needs to be accessible and fast 24 hours a day. We continue to expand and grow bigger everyday which is the key of our success. At GreenHostBox, we keep everything at a very affordable price while maintaining our hosting qualities and expectations high. All of our servers uses RAID to maintain your important data with high redundancy and premium networks for quick loading speeds. No one should pay hefty unnecessary prices for services which is one of the many reasons why our customers choose us. We keep a high uptime promise at 99.9% and if it goes below that, you will get compensated. If you aren't completely satisfied with our hosting we offer a thirty days money back guarantee regardless of reason! You can now try our services worry free!

Datacenter Information

VPS Features

  • ✓ Unmetered Inbound Traffic
  • ✓ 20Gbps DDoS Protection
  • ✓ FREE Instant Setup
  • ✓ SolusVM Control Panel
  • ✓ Gigabit Ports
  • ✓ Full Root Access
  • ✓ Instant Plan Upgrade/Downgrade
  • ✓ 30 Days Money Back Guarantee
  • ✓ 100% Network Uptime SLA
  • ✓ 0% Packet Loss Guarantee

128MB OpenVZ Yearly Deal

  • 2.2+ GHz CPU @ 1 Core
  • 10GB Disk Space
  • 500GB Monthly Bandwidth
  • 128MB DDR3 RAM
  • 1 IPv4 Address
  • 1Gbps Port
  • OpenVZ
  • $10.00/year

256MB OpenVZ Yearly Deal

  • 2.2+ GHz CPU @ 1 Core
  • 15GB Disk Space
  • 500GB Monthly Bandwidth
  • 256MB DDR3 RAM
  • 1 IPv4 Address
  • 1Gbps Port
  • OpenVZ
  • $15.00/year

1GB OpenVZ Special

  • 2.2+ GHz CPU @ 2 Cores
  • 25GB Disk Space
  • 1000GB Monthly Bandwidth
  • 1GB DDR3 RAM
  • 1 IPv4 Address
  • 1Gbps Port
  • OpenVZ
  • $5.00/month

2GB OpenVZ Special

  • 2.2+ GHz CPU @ 4 Cores
  • 50GB Disk Space
  • 2000GB Monthly Bandwidth
  • 2GB DDR3 RAM
  • 1 IPv4 Address
  • 1Gbps Port
  • OpenVZ
  • $7.00/month

Comments

  • GunterGunter Member

    100% Network Uptime SLA

    If this SLA is not met, what do we get in terms of Downtime credit?

  • GreenHostBoxGreenHostBox Member

    @Gunter said:
    If this SLA is not met, what do we get in terms of Downtime credit?

    That is correct.

  • GunterGunter Member

    GreenHostBox said: That is correct.

    What do we get in terms of Downtime credit if this SLA is not met?

  • GreenHostBoxGreenHostBox Member
    edited December 2014

    @Gunter said:

    You would receive credits in your account as compensation if our SLA is not met.

  • aggressivenetworksaggressivenetworks Member

    What happened with the nj location?

  • GunterGunter Member

    GreenHostBox said:

    You would receive credits in your account as compensation if our SLA is not met.

    Now you're just dodging the question. What is the ratio of downtime to credits that is being given?

  • GreenHostBoxGreenHostBox Member
    edited December 2014

    @aggressivenetworks said:
    What happened with the nj location?

    We migrated to a new node in Phoenix NAP's datacenter in Arizona, Phoenix due to dissatisfaction with our old provider.

    @Gunter said:

    I'll quote you the information about our Service Level Agreement from our Terms of Service:

    This service level agreement will only affect customers with an active Virtual Private Server (VPS) hosted with GreenHostBox. GreenHostBox guarantees that that the network will be available 100% of the time, excluding scheduled maintenance. Network downtime is defined when your server cannot transmit or receive data to/from the Internet due to the failure of a physical network equipment. SLA credit is calculated from the time a ticket is opened regarding the issue to the time the issue is resolved. Your account will be credited 25% of your total monthly cost for every 30 minute segment of downtime, up to your total monthly cost. SLA credits are non-transferrable and cannot be exchanged for currency of any kind. Any customers who violate our Terms of Service will not be eligible for SLA credit.

  • vRozenSch00nvRozenSch00n Member

    GreenHostBox said: SLA credit is calculated from the time a ticket is opened regarding the issue to the time the issue is resolved. Your account will be credited 25% of your total monthly cost for every 30 minute segment of downtime, up to your total monthly cost. SLA credits are non-transferrable and cannot be exchanged for currency of any kind. Any customers who violate our Terms of Service will not be eligible for SLA credit.

    I assume that is for unplanned downtime. What about planned downtime that exceeded the predetermined time (i.e. migration from one location to another)?

    "SLA credit is calculated from the time ticket is opened ... to the time the issue is resolved" what if the issue found doesn't come from your side, but from your upstream side, or from customer's network :) Don't waste credit for something that is not your fault :)

    On the other hand, when your monitoring system indicates that there is an issue affecting a node, shouldn't the credit applied automatically to the specific node when the downtime exceeded the SLA tolerance? In this case a 100% SLA gives you no tolerance?

  • GreenHostBoxGreenHostBox Member
    edited December 2014

    @vRozenSch00n said:
    I assume that is for unplanned downtime. What about planned downtime that exceeded the predetermined time (i.e. migration from one location to another)?

    "SLA credit is calculated from the time ticket is opened ... to the time the issue is resolved" what if the issue found doesn't come from your side, but from your upstream side, or from customer's network :) Don't waste credit for something that is not your fault :)

    On the other hand, when your monitoring system indicates that there is an issue affecting a node, shouldn't the credit applied automatically to the specific node when the downtime exceeded the SLA tolerance? In this case a 100% SLA gives you no tolerance?

    Downtime that exceeded the predetermined time does not count towards our SLA as it would be determined as a scheduled maintenance. In addition, we do not provide exact time on when maintenance or planned downtime would finish, only estimations (i.e. around 7PM). Instead, we provide regular updates during a maintenance on our website, such as when migrating one location to another.

    It would not matter if the issue didn't come from our side because we are the one who chose to go with that certain provider thus, making part of it our responsibility. Phoenix NAP guarantees a network uptime of 100% which allows us to create this 100% Network Uptime SLA. If a client was receiving high DDoS attack and their network was inaccessible because of it, this would not count towards the SLA because SLA credit is given due to a failure in a physical network equipment.

    We have no automated scripts that credits customers when downtime exceeds the 100% SLA. Instead, we send out emails to the clients that are affected by the downtime and include how they can redeem their compensation.

    Overall, we haven't had a single network outrage ever since we released our VPS services which is a good sign :)

  • vRozenSch00nvRozenSch00n Member

    GreenHostBox said: Downtime that exceeded the predetermined time does not count towards our SLA as it would be determined as a scheduled maintenance. In addition, we do not provide exact time on when maintenance or planned downtime would finish, only estimations (i.e. around 7PM). Instead, we provide regular updates during a maintenance on our website, such as when migrating one location to another.

    Good :)

    GreenHostBox said: It would not matter if the issue didn't come from our side because we are the one who chose to go with that certain provider thus, making part of it our responsibility. Phoenix NAP guarantees a network uptime of 100% which allows us to create this 100% Network Uptime SLA. If a client was receiving high DDoS attack and their network was inaccessible because of it, this would not count towards the SLA because SLA credit is given due to a failure in a physical network equipment.

    Good, the "failure in a physical network equipment", Force Majéur, and any incident that out of your hand should be added as SLA disclaimer or in a separate knowledge base :)

    GreenHostBox said: we send out emails to the clients that are affected by the downtime and include how they can redeem their compensation.

    Overall, we haven't had a single network outrage ever since we released our VPS services which is a good sign :)

    Great. Thanks for explaining this to the readers :) good luck to you @GreenHostBox

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