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Google Checkout Hate

Google Checkout Hate

edited July 2012 in General

Our Google Checkout login was caught in a Captcha loop. We changed the password via the admin console for Google Apps as we'd heard this will fix the loop issue.

This locked the account with us unable to access it. Google checkout have no telephone numbers to contact them and only offer a bizarre maze of a help system which leads to a form to submit a query which then closes and tells you Google will contact you. It has been 6 days now with our google checkout account locked and no contact from Google. We need to issue a few refunds from Google checkout and are unable to due to this bizarre system.

We'll be dropping Google Checkout as soon as this matter is resolved the refunds have been processed and a suitable alternative found.

Comments

  • [email protected]

  • Have mailed both that and the US address already. Thanks for the tip though.

  • In fact just checking for a response from that email address:

    Hello,

    Thank you for writing to Google. We would like to assist you, but you have written to an email address that is no longer in service.

    To receive assistance, please contact us through our Help Centre. For your convenience, we have provided a short list of support resources to help you resubmit your question:

    Except any link you need to use requests information that is only available after you log into Google checkout! Thanks Google

  • When I've ever had a problem with google, I've had to resort to their mazes of "help" centre articles or "contact" forms; infact, their "Gmail" password reset is quite annoying if you do it manually through a vast 20-line long questionnaire about the account in question, manually e-mailed to them.

    They are quite bad for support...

    Systems Administrator | IWFHosting

    Comments expressed are solely my own opinion and not of that of the companies, unless stated.

  • I thought Paypal were bad. At least you can speak to Paypal

  • JarJar Member
    edited July 2012

    Look on the bright side. At least it's not 2003 and you're screaming at someone who barely speaks English that you actually did buy Windows XP and it's not your problem that it won't activate.

    Still bitter.

    Derailed?

  • subigosubigo Member

    I've said it a million times. Using Google Checkout is a time bomb just waiting to go off. Good luck contacting them... in only took me six months when I needed support.

  • @subigo said: I've said it a million times. Using Google Checkout is a time bomb just waiting to go off. Good luck contacting them... in only took me six months when I needed support.

    We waited a month for them to release over £20000 Lucky that wasnt essential cashflow. I can see how Google Checkout could easily kill a business.

  • @jarland said: you actually did buy Windows XP and it's not your problem that it won't activate.

    Been there... I remember the first reply was the servers are overloaded and we tried by the phone. It just sat there doing nothing after I put the numbers they gave me. Took 3 weeks to finally manage to activate. And I had 10 PCs in that batch, only 2 worked online, 1 more via phone, the others didnt budge. In the end I told the users to try every day online activation and one day it worked... M

    top - 22:32:38 up 906 days, 2:58, 1 user, load average: 3.94, 5.13, 8.38

    Thanked by 1Jar
  • Considering how much free stuff we have been getting from Google, I really won't complain against them. Considering how much I have paid for the shit I got from Microsoft, yes, they have a shitty outsourced customer service...

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  • rds100rds100 Member

    Yes, this is the strange thing about google. They are very good in offering free services. When it comes to offering paid services - they usually suck.

  • MaouniqueMaounique Member
    edited July 2012

    Google is the next hate target. It was microsoft, apple, oracle goes strong there too... I hear more and more bad things about google as time goes by and they will end up as any big corporation, this is why capitalism is not efficient over a certain size. Small and medium size only, otherwise the internal bureaucracy will kill the efficiency and will increase the costs, then the lawyers will step in to "protect the IP rights", because R&D is the only thing that usually benefits from size (apart from the economy of scale in manufacturing, of course). This is why the Internet is the enemy of big corporations, not because ppl infringe on IP rights, no, but because it makes it easy for ppl with low budgets but dedication and community help to achieve great things which cant be done by the big Inc. without a substantial investment. Their only significant advantage is going away, and the internet makes that possible every day. The advance of the regular people is a threat for them. M

    top - 22:32:38 up 906 days, 2:58, 1 user, load average: 3.94, 5.13, 8.38

  • KairusKairus Member
    edited July 2012

    @Maounique said: Google is the next hate target. It was microsoft, apple, oracle goes strong there too...

    wut? LOL WUT. Each company is disliked for different reasons, but not everyone can be pleased by a company, so what's it matter? The OP isn't having a good experience with Google Checkout, doesn't mean everyone else is, or everyone else "hates" them. You cannot please everyone. Guess what though? Don't like Google? Don't use their services. Don't like Microsoft? You do not need to use their products. Apple? Don't have to use their products either. Same thing with Oracle. Isn't free market great?!

    @Maounique said: this is why capitalism is not efficient over a certain size.

    LOL WUT. Capitalism strength is in situations like this. Don't like google checkout? There are competitors on the market, you can switch to them if you don't like google's services. Try to do that in a planned/socialist/communist economy. I don't like Apple computers, guess what? I don't buy them. That is capitalism failing right there! Let's not blame capitalism for the fact that google hasn't invested in support.

    @Maounique said: Small and medium size only, otherwise the internal bureaucracy will kill the efficiency and will increase the costs, then the lawyers will step in to "protect the IP rights", because R&D is the only thing that usually benefits from size (apart from the economy of scale in manufacturing, of course).

    That's so false. There are very well managed large companies, and because google hasn't focused their efforts on support doesn't mean they're too big or inefficient. Why the hell do you bring in IP rights into this conversation? It doesn't belong in this thread at all. There's nothing wrong with companies protecting their patents and copyrights. If you invented something and got a patent for your hard work, and another company made a product that infringes on your work are you going to be okay with it? Just say, damn capitalism sucks! No. You're going to defend yourself, the problem is that too many vague or naturally developed software patents are being handed out.

  • MaouniqueMaounique Member
    edited July 2012

    Sure not everyone is pleased by every company, I was just saying it comes the time for one or another to become the focus of hate. I didnt say I dont like google, nor that I dont like Microsoft. Some things are good, some are bad, but it is the general image of a company that I was referring there.

    @Kairus said: Capitalism strength is in situations like this. Don't like google checkout? There are competitors on the market

    Actually, this is the issue. There are competitors in the market as long as there is nobody that has the monopoly. Only microsoft makes windows, as such they have the monopoly to allow or deny manufacturers, programmers, etc to make or program for their platform. In the past it was a problem, but many ppl fought this out and, empowered by the internet they are slowly rolling back that monopoly by the means of making alternative products for free or by pressure on politicians (in EU MS got severely beaten because of their monopolistic practices and slowly the US ppl demanded the same) and now they dont even try, at least not that hard. Once you have someone too big, they have the money to kill or buy the others and then offer flawed and backward products at inflated prices because there is no alternative. When IE had 90% of the market, how were the standards ? They were simply called Microsoft...

    @Kairus said: Why the hell do you bring in IP rights into this conversation? It doesn't belong in this thread at all. There's nothing wrong with companies protecting their patents and copyrights.

    Sure not, but it depends how. When Microsoft used SCO to try to leverage a fee on unix users, that wasnt right, even if there were a few similar lines of code. When Righthaven was buying "rights" for published articles to try to silence bloggers, that wasnt right either. Those schemes collapsed, but there are now more copycats, a little more subtle. So far google fought against those schemes, but it wont take long till we will see them in courts fighting on the side of apple for "design infringement". It is bound to happen, you will see in a couple of years. M

    top - 22:32:38 up 906 days, 2:58, 1 user, load average: 3.94, 5.13, 8.38

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