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LES Italy IPV6 dead since days

sandrosandro Member
in General

Hello,
my LES Italy VPS has been unreachable via IPV6 from most part of the world (17 of 25 of the cloudflare colos). I reported this on the forum but nothing has changed. I'm not sure what to do, I understand the price and that it comes with "little support" (as written on their site) but shouldn't at least support take care of things if customers can't reach the service?

My question is: who should I contact to let them notice?

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Comments

  • trexostrexos Member

    They have a ticket system for LES. Of course you should contact them.

  • sandrosandro Member

    trexos said: They have a ticket system for LES. Of course you should contact them.

    Lol, I'm sorry for the question... where is it? :|

  • mike0000mike0000 Member

    @sandro InceptionHosting WHMCS, Open Ticket, make sure you choose the LES option:

    Thanked by 1sandro
  • AnthonySmithAnthonySmith Member, Patron Provider
    edited September 2014 
    @mininode3 ~]# ping6 ipv6.google.com
PING ipv6.google.com(mil01s19-in-x0e.1e100.net) 56 data bytes
64 bytes from mil01s19-in-x0e.1e100.net: icmp_seq=1 ttl=59 time=1.17 ms
64 bytes from mil01s19-in-x0e.1e100.net: icmp_seq=2 ttl=59 time=2.31 ms
64 bytes from mil01s19-in-x0e.1e100.net: icmp_seq=3 ttl=59 time=1.27 ms
^C
--- ipv6.google.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2523ms
rtt min/avg/max/mdev = 1.175/1.587/2.313/0.515 ms

    /thread

    Thanked by 2mike0000 isalem
  • sandrosandro Member

    Well, thank you. I had no idea (actually I forgot) inception hosting was the parent company.

  • sandrosandro Member
    edited September 2014

    AnthonySmith said: @mininode3 ~]# ping6 ipv6.google.com

    PING ipv6.google.com(mil01s19-in-x0e.1e100.net) 56 data bytes
    64 bytes from mil01s19-in-x0e.1e100.net: icmp_seq=1 ttl=59 time=1.17 ms
    64 bytes from mil01s19-in-x0e.1e100.net: icmp_seq=2 ttl=59 time=2.31 ms
    64 bytes from mil01s19-in-x0e.1e100.net: icmp_seq=3 ttl=59 time=1.27 ms
    ^C
    --- ipv6.google.com ping statistics ---
    3 packets transmitted, 3 received, 0% packet loss, time 2523ms
    rtt min/avg/max/mdev = 1.175/1.587/2.313/0.515 ms
    /thread

    http://forum.lowendspirit.com/viewtopic.php?pid=6497

    Seems like an inbound issue only.

  • mike0000mike0000 Member

    @AnthonySmith Ah, I see what he's saying. Some routes aren't working, like anything HE. I get nada trying to ping a LES italy v6 address via my HE tunnel at home.

    Thanked by 1sandro
  • AnthonySmithAnthonySmith Member, Patron Provider

    I was aware that there was an issue reaching the UK LES node I did not know it was as widespread, confirmed it seems to be HE related traffic, I opened a ticket but @matteob just closed it saying he cant do anything if they don't announce to seflow, I have updated the ticket.

  • sandrosandro Member
    edited September 2014

    @AnthonySmith said:
    I was aware that there was an issue reaching the UK LES node I did not know it was as widespread, confirmed it seems to be HE related traffic, I opened a ticket but matteob just closed it saying he cant do anything if they don't announce to seflow, I have updated the ticket.

    Thanks! Do you work for IH?

  • AnthonySmithAnthonySmith Member, Patron Provider

    sandro said: Thanks! Do you work for IH?

    You could say that :) I own it

  • sandrosandro Member
    edited September 2014

    @AnthonySmith said:
    You could say that :) I own it

    Oh I see :D That was embarrassing. I'm used to signatures with some info :P

  • mike0000mike0000 Member

    @sandro I see you haven't met the boss before..

    Thanked by 1ATHK
  • AnthonySmithAnthonySmith Member, Patron Provider

    sandro said: Oh I see :D That was embarrassing. I'm used to signatures with some info :P

    haha no worries, I removed all adverts inc signatures etc from this site due to the volume of attacks it was generating which was causing disruption for customers, I still like the community though so I stick around in name only.

  • sandrosandro Member

    So just to be clear SEflow needs to care of this?

  • AnthonySmithAnthonySmith Member, Patron Provider

    sandro said: So just to be clear SEflow needs to care of this?

    Yep, ticket is in.

    Thanked by 1sandro
  • sandrosandro Member

    No news from Seflow?

  • rm_rm_ IPv6 Advocate, Veteran

    AnthonySmith said: /thread

    sandro said: matteob just closed it saying he cant do anything

    With a half-broken IPv6 (no access from "17 of 25 cloudflare colos"), tickets or threads shouldn't be brushed off like that, even if "ping6 google" works.

    FWIW I also can't access www.seflow.it IPv6 from both OVH and Online.net.

  • rds100rds100 Member
    edited October 2014

    rm_ said: can't access www.seflow.it IPv6 from both OVH and Online.net.

    That's probably a different problem

    traceroute6 www.seflow.it
traceroute to www.seflow.it (2a02:29e0:2:4::84a7:c90), 30 hops max, 80 byte packets
....
 7  10ge1-4.core1.vie1.he.net (2001:470:0:2b3::1)  39.719 ms  39.878 ms  39.449 ms
 8  10ge1-1.core1.mil1.he.net (2001:470:0:285::1)  53.639 ms  53.553 ms  53.538 ms
 9  seflow-v6.mix-it.net (2001:7f8:b:100:1d1:a5d4:9367:75)  51.855 ms  51.847 ms  51.830 ms
10  2a02:29e0:1::2 (2a02:29e0:1::2)  51.816 ms  52.560 ms  52.534 ms
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
  • matteobmatteob Barred
    edited October 2014

    @rm_ said:
    FWIW I also can't access www.seflow.it IPv6 from both OVH and Online.net.

    maybe because web ipv6 access is disabled on our website? :-)

    Problem show here is simple, we're not receive that network from any of our upstream, HE, Level3, NTT nor of that are advertising that network....

  • rm_rm_ IPv6 Advocate, Veteran
    edited October 2014

    matteob said: maybe because web ipv6 access is disabled on our website? :-)

    Then why did you add the AAAA record on "www."?
    As it stands, for example users of Squid can't access your website:

    The Squid proxy does not fallback to IPv4.
    Others (especially with older browsers) will experience delays while the browser tries the "disabled" IPv6 address, before going to IPv4.
    It blows my mind you don't even realize that this is a problem, and instead try to be funny ":-)" about it.

  • sandrosandro Member

    matteob said: Problem show here is simple, we're not receive that network from any of our upstream, HE, Level3, NTT nor of that are advertising that network....

    And what are you doing to fix it ? :P

  • matteobmatteob Barred

    @rm_ said:
    It blows my mind you don't even realize that this is a problem, and instead try to be funny ":-)" about it.

    Not exactly, this avoid most proxy users access on it and reduced lot of abuser order.

    @sandro And what are you doing to fix it ? :P

    If 3 of major tier 1 provider don't advertise one network, hard to fix... owner of that network should should really review his configuration.

  • AnthonySmithAnthonySmith Member, Patron Provider

    matteob said: If 3 of major tier 1 provider don't advertise one network, hard to fix... owner of that network should should really review his configuration.

    Are you sure, the thing is this literally only affects your network, sounds a little odd, HE being one of them who operate open peering anyway.

  • rm_rm_ IPv6 Advocate, Veteran
    edited October 2014

    matteob said: If 3 of major tier 1 provider don't advertise one network

    What "one network"? He said it's 17 of 25 of the cloudflare colos, unless I'm missing something.
    So do you imply the problem is with CloudFlare, that they are 70% down on IPv6 for all of NTT, HE and Level3?

    matteob said: Not exactly, this avoid most proxy users access on it and reduced lot of abuser order.

    With the level of understanding that you demonstrate of IPv6, I am not surprised in the slightest that your network configuration could be screwed up in some intricate manner with regard to IPv6.

    AAAA record still not removed from www.seflow.it.

    Thanked by 2sandro lbft
  • sandrosandro Member

    Lol so you're not doing anything? I thought you were working on it.

  • AnthonySmithAnthonySmith Member, Patron Provider

    they hack locked up the ticket so I can reply, last reply:

    29-09-2014 3:51


hi, 
i cannot do anything because is hurricane that control their prefix. Tomorrow i will ask him why that ip is not advertised on Milan. 

Regards

    feels like either someone literally could not care less or they genuinely do not know what the problem is which I would find odd.

  • AmitzAmitz Member

    @sandro said:
    Lol so you're not doing anything? I thought you were working on it.

    WORKING ON IT (Italian Style):

    Thanked by 4sandro netomx lazyt Amfy
  • sandrosandro Member

    WOW OK... at this point is it possible to be moved (without reinstalling) to another European location?

  • yywudiyywudi Member

    yep, also down for me in Sep,26 and back to ok now

  • sandrosandro Member

    yywudi said: yep, also down for me in Sep,26 and back to ok now

    Still not working for me :(

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