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HostBill- A Formula for complete distruction.

HostBill- A Formula for complete distruction.

TazTaz Disabled
edited June 2012 in General

First No monthly License and now no yearly but simply owned license? http://hostbillapp.com/order/

Are they trying to cash in? I am lost with them!

Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

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Comments

  • "Each new license purchase receives 30-days tech support. After 30 days period you can purchase additional tech-tickets at $15/ticket. "

    So we have to PAY THEM for them to fix THEIR BUGS.

    The Original Daniel.

  • vedranvedran Moderator

    What's wrong with that?

    Member without signature
  • DanielMDanielM Disabled

    @vedran said: What's wrong with that?

    Technically speaking why should anyone pay for tech tickets? if there product is playing up or screwed why should you pay?

  • TazTaz Disabled

    No wonder whmcs still rocks.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • RandyRandy Disabled

    yeah hostbill sucks . they think they are worth that much money ?

  • gsrdgrdghdgsrdgrdghd Member without signature

    @MrLadoodle said: So we have to PAY THEM for them to fix THEIR BUGS.

    I don't think this is related to bugs, just to support tickets. They are still required (by law in certain countries) to fix bugs for free.

  • TazTaz Disabled

    What It looks like is that they are trying to create a hostile situation. Those who got freaked by recent whmcs breach will look into hostbill as a better alternative. They will be forced to purchase yearly license. Once done, They will be forced to pay ticket fee thus making more profit off their whmcs ripoff codes.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • @NinjaHawk said: Once done, They will be forced to pay ticket fee thus making more profit off their whmcs ripoff codes.

    Thats a pretty serious accusation you have made there, and im pretty sure its a false one, from what I have seen of the source code it has been coded in a very different way to WHMCS.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • @NinjaHawk said: What It looks like is that they are trying to create a hostile situation. Those who got freaked by recent whmcs breach will look into hostbill as a better alternative. They will be forced to purchase yearly license. Once done, They will be forced to pay ticket fee thus making more profit off their whmcs ripoff codes.

    I would say they are ripping off their customers, but not whmcs code.

  • TazTaz Disabled

    Their first few versions did had whmcs codes. Take a look at webhostingtalk for reference which was proven.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • @bijan588 said: I would say they are ripping off their customers, but not whmcs code.

    Give it a few months and they will most likely change the policy again.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • LV_MattLV_Matt Member
    edited June 2012

    @NinjaHawk said: Their first few versions did had whmcs codes. Take a look at webhostingtalk for reference which was proven.

    Actually there was two companies called HostBill at one point, one which EUKHost was using at one point, I know it confused the heck out of me, and that did look rather like WHMCS.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • vedranvedran Moderator

    @DanielM said: Technically speaking why should anyone pay for tech tickets? if there product is playing up or screwed why should you pay?

    I was actually referring to owned license. Paying for tickets sucks, but offering lifetime support is also a bad idea. They should have annual support plans instead.

    Member without signature
  • JarJar Member

    You don't have to be cheap about everything ;)

    I'll gladly pay for tickets, I haven't submitted one yet. However, we bought it and they said they weren't going to enforce that because people were whining.

  • In regards to WHMCS being the original it is far from it:

    http://www.blesta.com/forums/showthread.php?t=255

    So HostBill took inspiration, but so do WHMCS, and you can't deny that.

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • TazTaz Disabled

    Not being cheap but paying 200$ for a product which can go belly up in 2 year is not a great investment and considering they way they keep flipping their mind( reseller no reseller, monthly no monthly and more).

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • JarJar Member
    edited June 2012

    Meh, anything could disappear tomorrow. My justification was the lack of a big target on their head. Anyone who takes that much money and doesn't hire a security guy...well I won't go there. Anyway, HostBill has been great for us so far, and I'm confident that if more people bought it he would be able to consider alternate routes. It's tough when you have a good product and you don't make enough on it to call it a job.

  • subigosubigo Member

    If I offered something like that it would be limited to an owned license only and paid support as well. To me, it just looks like they want to focus on creating the software, not dealing with low-level support. I have no problem with this at all.

    Thanked by 1vedran
  • CoreyCorey Member

    I agree - I will pay for support and own the product. I think you are just angry at the barrier to get started with hostbill. (Having to own a license to try it effectively.) I'm sure a lot of people use whmcs for nearly a year or more before getting an owned version.

    BitAccel - OpenVZ VPS / IRC,VPN,Anything Legal & Unrivaled Support!
  • TazTaz Disabled

    I used to have a whmcs owned license about 2 year ago( later sold it for some weird reason). But even though, whmcs pricing looked and still looks like a solid business plan. They will be making money every month and the way they cameback after that massive hack and did not simply shut their service off prooves the fact that they are here for a long run. Hostbill lacks any long term full proof features.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • TazTaz Disabled

    And their support is slower than whmcs. Since if I am paying 15$/ticket I will take nothing less than 30 minute response time.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • JarJar Member

    Why are you in such big need for support? If there is a major issue that you can't work around that stops you from doing business, you won't have to file a ticket, someone else will. Heck, if you find a major bug that effects the software, I'll file a ticket lol

  • TazTaz Disabled

    Support is the basic of everything. I believe and trust Murphy more than I trust my self and I do not want to be the one dangling in the middle.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • JarJar Member
    edited June 2012

    I mean the software works. Worst case scenario you reinstall. If it breaks because of a bug to the point that the software does not function as intended, one more ticket won't matter, the rest of the users will be going nuts. I bought Windows 98 and support was practically nonexistent. We buy products without support all the time.

  • TazTaz Disabled
    edited June 2012

    Once 2co stopped working. Turned out 2co requires curlssl and won't work with curl( I had disabled curlssl for some testing purpose and forgot to.enable) nothing documented on whmcs or 2co. It took whmcs 1day to fix and in 1 day I lost 900$ worth of sales.

    Similar issue with hostbill took around 3 week( trial license). Reinstall is not the solution for everything. Specially for a production environment.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

    Thanked by 1Jar
  • subigosubigo Member

    @NinjaHawk said: I used to have a whmcs owned license about 2 year ago( later sold it for some weird reason). But even though, whmcs pricing looked and still looks like a solid business plan. They will be making money every month and the way they cameback after that massive hack and did not simply shut their service off prooves the fact that they are here for a long run. Hostbill lacks any long term full proof features.

    The only reason WHMCS survives (and will survive long term), is because the majority of the people paying for it are too dependent on it. A lot of them couldn't even switch away if they wanted to, because it would be too difficult (for them). Without WHMCS, they wouldn't be able to function, so they continue to pay. They sign-up for some reseller hosting plan somewhere, get WHMCS for free, build up a few clients... and all the while they hardly know how anything other than receiving a payment works.

    WHMCS is the lowest common denominator.

  • TazTaz Disabled

    Don't get me wrong, I am used to paying 50$/hour for support related issue but that Support was solid and fast. If I have to pay 15$ I will need to get the quality.

    And their current pricing reminds me of summer host( pay 10$/life for unlimited hosting) next thing you know, they are gone.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • TazTaz Disabled

    @subigo agreed. But here is a thing, modules are encoded and not well documented, so ya, in that case, I need their support.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • JarJar Member

    Good points.

  • RandyRandy Disabled

    its a owned license, so you wana make customers pay for a owned license? its not a monthly license.

    We are paying for the owned license and i think we should be getting free support as we are paying more. i do understand per ticket chrages if its a monthly license

  • JarJar Member
    edited July 2012

    Makes even less sense to charge people with recurring payments. Monthly costs more than owned. A one time payment plus a tiny yearly after that hardly covers the time required to provide support. This is what dealing with small developers is like. If you want corporate, deal with corporate. The little guy can't always provide that. The guy has to eat. Only way whmcs can is the volume of their sales. I highly doubt this guy wouldn't love to sale enough to provide better support.

    Thanked by 1HalfEatenPie
  • I think thats a strong point with blesta is that most modules are not encoded.

  • I'd have to agree with @jarland. I mean to be honest WHMCS is bigger than HostBill or Blesta. If you're so keen on support then go and stay on WHMCS (hell I'm on WHMCS also) but I agree that Hostbill and blesta are viable alternatives for WHMCS.

    Although I will admit I dislike how I can't get a monthly subscription to HostBill, but that's my own complaining.

    Catalyst Host - Pie Approved!
  • JarJar Member

    I really don't know why he stopped offering it. Monthly subscription is the way to go for profit, unless he was really running low on funds and hoping that it would force a few more people to buy an owned license in a shorter time frame.

  • I'm going to buy one now, still deciding if branded or not :-) Anybody wrote some hook/extension/plugin for hostbill?

    IperWeb & Prometeus, Hosting Provider since 1997. iwStack cloud infrastructure
  • edited July 2012

    We currently use HostBill and we have never had any issues with them. They have responded to our tickets submitted 30 days after the purchase date with out any issues.

    "Each new license purchase receives 30-days tech support. After 30 days period you can purchase additional tech-tickets at $15/ticket. " So we have to PAY THEM for them to fix THEIR BUGS.

    Tech support and application bugs are two different subjects.

    StyleX Networks Cloud VPS on Xen & OnApp - FREE AnyCast DNS

  • They do provide free forum support anyway, where you can submit a request on the forum anyway.

    By your logic vBulletins business model is a formula for complete destruction!

    HostBill is not the only company that implements this rule!

    LoveVPS - 2GB RAM - 25 GB RAID 10 Spring Sale from $7.00/mo - We provide KVM Virtual Servers with love!

  • @LV_Matt said: By your logic vBulletins business model is a formula for complete destruction!

    Look how many small forums use vBulletin.

    The Original Daniel.

  • @prometeus said: Anybody wrote some hook/extension/plugin for hostbill?

    We've written a few provisioning plugins, it's quite easy

  • @KnightSwarm_Phillip said: We've written a few provisioning plugins, it's quite easy

    Thank you, hope it will be easy even for us :-)

    IperWeb & Prometeus, Hosting Provider since 1997. iwStack cloud infrastructure
  • @prometeus said: Thank you, hope it will be easy even for us :-)

    Feel free to toss me a line on here, IRC, or Skype if you run into any troubles

    Thanked by 1Liam
  • Wolf95Wolf95 Member

    I <3 Hostbill, The only issue I had with it was when there was the Smarty Exploit almost half a year ago, and I kept getting spammed by bots. That was pretty much the only issue I had, I still got my monthly license, but they don't have it publicly available anymore, it looks like they let existing customers keep their stuff.

    http://overclockedhost.com Overclocked Host - XEN VPS starting at $6.99

  • Wolf95Wolf95 Member
    edited July 2012

    @prometeus said: Anybody wrote some hook/extension/plugin for hostbill? I have, I wrote an updated Kloxo handler.

    http://overclockedhost.com Overclocked Host - XEN VPS starting at $6.99

  • Thanks all, I bought one license, will see when I find the time to play with it :-)

    IperWeb & Prometeus, Hosting Provider since 1997. iwStack cloud infrastructure
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